Hi, my name is Yen, and I recently promise my younger brother if he did good in school I will buy a PS3 for him. He showed me improvement on his grade, so as promised and I closed my store down and went to wait in line with my girlfriend at the Wal-mart Super Center located in Garland, TX. I arrived 48 hours ahead of PS3 launch date so I was first in line.
I camped overnight and at 8AM, 40 hours before release, the co-manager, night time manager, and electronic department manager came to talk to my girlfriend and I to ask us to leave because their boss (general manager) said they will not start the line until 3:30pm. Eight and half hours before the PS3 release. I double-checked and asked, “Are you sure?” Then they went to call the one they claimed to be the BOSS again and came back to tell me that he said, “This is his Wal-mart and this is how he is going to do it.” Since he was the boss, I guess I had to trust him. On my way back, I stopped by few other Wal-marts and there was lines already forming. So I got worried but I still follow what the BOSS told me at that Garland Wal-mart.
I went home but didn’t sleep at all. I was so worried about breaking my promise to my little brother that I went back to that Garland Wal-mart at 4AM (20hrs before release). And what did I find? I find a line already forming for the PS3. Whatever that boss said to me at 8:00 AM was a lie. I got very upset and went to talk to the night-time manager because the general manager won’t come in until 8 AM. He told me he was sorry, but nothing he could do and he don’t know why either. So, I went to wait in the cold until 8AM then went in to the store to argue with the general manager and of course he did not care what I had to say him. First, he had the audacity to assume I wanted it so bad because I wanted to sell it on e-Bay. And after I explain to him this is for my younger brother, he looked at me in the eye and told me, “You can hate me, but there is nothing I can do.” Please people out there; I’m reporting this store and management. But I need support. Please help me and tell me what I can do.
2006-11-17 11:52:07 · 3 answers · asked by Yen C 1 in Family & Relationships ➔ Family
i would definately report him for what little good it will do u. but i have to say in the future as good as u intentions were, ur brother has to want to do good on his own. not because u r gonna spend $600 on him that i doubt u can really afford.
Bribery seldom settles anything in the long run. When he spends all his tome on ps3 and his grades slip again, what r u gonna bribe him with then. good luck honey.
2006-11-17 11:59:49 · answer #1 · answered by Nora G 7 · 0⤊ 0⤋
go to wal-marts web site and keep writing until you get a good response. when you write to a reply they send you, reply to the reply. keep it all on one email. let them know how you were treated and let them know all of your family and friends will know how the management deals with your complaint. but, before you write know what it is you want them to do to satisfy you and tell them that. stick with it!!!
i had a problem with k-mart. a coffee pot i bought there could have burnt my house down all i wanted from the store was an exchange. took me 4 months but i got it.
persistence is the only tool you have!!!
2006-11-17 12:01:52 · answer #2 · answered by KRIS 7 · 0⤊ 0⤋
Get a life. This is not a big deal at all. Be glad you have a brother to make a promise to. Maybe you had a rough time but so what? Maybe they were fair and maybe not. Who says life is all a breeze?
Tell your brother that you were not able to get it just yet and quit whining place an order for the thing and wait.
2006-11-17 11:59:01 · answer #3 · answered by Smurfetta 7 · 0⤊ 1⤋