I have come across a service agreement of an internet company which promises to provide service for free and in the terms of service, it reserves the right to charge its customers and thereby making its customers liable to pay the charges. Also, it does not clearly mention that when the service charges change, it will take a confirmation of its customers. To which authority can I report this illegal "terms of service"?
Can this be reported to National Consumer Centre? Is there any such forum which looks into matters of these kind?
Can a journalist be contacted who will publish this in its publication?
Kindly suggest and give the relevant contact details (e-mail addresses would also do)
2006-11-16 17:11:05 · 4 answers · asked by girishjjain 2 in Politics & Government ➔ Law Enforcement & Police
Remember, I am in Mumbai...
2006-11-16 17:41:51 · update #1
It's not so much inherently illegal as it may be fraudulent business practices as applied.
Your state attorney general is one option. The Federal Trade Commission is another. Outside the US, seek similar authorities.
2006-11-16 17:29:13 · answer #1 · answered by coragryph 7 · 0⤊ 0⤋
Staert with a State Consumer Affairs agency
2006-11-16 17:17:05 · answer #2 · answered by Anonymous · 0⤊ 0⤋
I don't know anything about Consumer Protection Agencies in Mumbai, but hit them where it really hurts if you can and switch service providers.
2006-11-17 00:33:20 · answer #3 · answered by Judge Dredd 5 · 0⤊ 0⤋
Company Law Board, is the authority. Consult a Lawyer, to see if it falls under Cyber Crimes Act. You can also search, for details on Cyber Crime Act.
2006-11-17 01:39:45 · answer #4 · answered by Anonymous · 0⤊ 0⤋