Thank you to everyone who answered my question about how I should handle my dispute will Dell. I wrote a letter to their CEO, Michael Dell, and a letter to customer service and warranty management. How long should I wait? I know I have to give them some time but how much time should I give them?
2006-11-14 03:15:20 · 6 answers · asked by christigmc 5 in Society & Culture ➔ Etiquette
The issue is that they denied my warranty when i was still covered. I didn't know I had the warranty that day until 2 weeks later.
I'm mad enough at them right now that I already made a video to tell people why you shouldn't buy a Dell. If they don't respond, that video hits YouTube, Myspace and everywhere where I can post it.
2006-11-14 05:24:51 · update #1
at least 6 weeks with the holidays and all.
2006-11-14 03:23:08 · answer #1 · answered by EAA Duro 3 · 0⤊ 0⤋
If you get no reply/response after waiting to hear back from the business about your complaint, go to this site:
http://www.ripoffreport.com/
and file a complaint there. This site has become, over the years, very popular for siting grievances and complaints when businesses do not resolve issues and disputes about their products and/or services.
I just went there and noticed that "Dell Computer" is on their "Top Ripoff Links" list, among hundreds of others.
This ripoff report site is there to see that bad faith and ripoff businesses are documented. The site even indicates that they will help if a class action lawsuit is pursued.
I believe if you read the information at the site, it will give you a lot of information as to how to proceed...
2006-11-15 06:33:07 · answer #2 · answered by bundjean 5 · 0⤊ 0⤋
Have you sent the letters yet? If not, send them certified, return receipt. It's well worth the extra postage cost - If you're not familiar with this process, there's a tag on the letter. When the letter arrives, someone has to sign, stating they received the letter, and then the postcard with the signature is returned to you (so you have proof that it got there and SOMEONE got it!). It will also help you document the issue if you have to take it one step further.
I would send it certified, return receipt, but state in the letter they have seven business days to contact you, or you will address the issue with the BBB.
2006-11-14 03:55:23 · answer #3 · answered by sylvia 6 · 0⤊ 0⤋
Don't get your hopes up. A lot of companies are tossing the old "the customer is always right" philosophy and instead taking a harder and more selfish line on customer complaints. When you're as big and popular as Dell, they just might not care that you're disatisfied. Unless you manage to get some News program to take up your cause, you might just find out that they don't care.
Nevertheless, I hope you get your problem resolved. Just wanted to warn you about what you're us against.
2006-11-14 09:20:45 · answer #4 · answered by Zee 6 · 0⤊ 0⤋
Sorry, I didn't see what your issue was, but obviously it's important enough to write Michael Dell. If it were me, I'd send the letter every week for 6-8 weeks. If you still haven't heard back, I'd change it to daily for as long as it takes. Persistance always wins in situations like this. If you hound them hard enough, they will be eager to rectify the situation just to shut you up. As somebody mentioned, Certified Mail is perfect for this, too, since they have to sign for it.
2006-11-14 04:57:29 · answer #5 · answered by Anonymous · 0⤊ 0⤋
i went though the same situation with a different company. if i did not have a correspondence in 30 days from my last communication, i sent another letter, including a letter to the states attorney general (texas) complaining about the company. it took almost 4 months to get my problem resolved.
2006-11-14 03:53:45 · answer #6 · answered by grumpy 5 · 0⤊ 0⤋