What is the point of giving feedback on your shopping experience with Safety Central when they react this way?

Question

Dear Safety Central Customer

We have read and recorded all email sent to Safety Central and have determined that you have used vulgar language or made threatening remarks, unjustified statements or unfairly complained about this company outside the customer order agreement and Order processing policies that were agreed to when placing your order. The situation created was entirely your own fault. This was truly an unwarranted act.

Action Taken:

Until further notice we have banned your IP address, name, shipping address, email, phone and billing numbers from placing any further orders with 147 of our online companies and 4413 affiliates selling over 6.8 million products throughout the internet community.

We routinely monitor the Internet for defamatory and unwarranted accusations, libelous and slanderous remarks. We will defend the integrity of this company against such damaging attacks and will prosecute those offenders to the extent allowable by law when necessary.

Answer 1

Good Lord? What did you say and to whom? Either way, this company is alienating people. Big 0 for customer service!

Eh, the BBB never does anything. They always give the last word to and side with the company. They have no power anyway. All they do is keep a record of complaints and then give their opinion on who is right.

Answer 2

Wow, I might call the Better Business Bureau. I don't know what you said, but what they said was defintely threatening in nature.
As to your question, there is no point and they obviously don't care. But if they are a public company, their board might :)

Answer 3

I think we'd have to know what you said before we could decide if they're being crazy or not.