My local Dunkin Donuts is ripping me off, who do I tell?

Question

Thanks for viewing my question!
I have recently discovered that my local dunkin donuts uses regular coffee in there espresso drinks (lattes, etc) At another Dunkin Donuts I visit, they use espresso and the taste is incredible whereas the one I frequent is bland and you cannot taste any espresso. It appears to me that they use regular coffee. Not to mention the fact, that when I try to say something, they cannot understand what I am trying to say. (They do not speak/understand English very well) I don't know who to tell. I feel like I am paying for something I am not getting. Please Help!

Answer 1

Call the local Chamber of Commerce and and the County Dept. that issues their food license to report what you are experiencing. Good luck.

another idea: report them to the Dunkin Donuts Corporate office.

Our local chamber wouldn't actually "solve" the problem, but they could help you by putting pressure on them by advising them they received a complaint from a local patron who is getting no satisfaction.

Answer 2

Dunkin' Donuts Consumer Care
130 Royall Street
Canton, MA 02021
Tel: [phone]

Answer 3

You need to speak with the manager! If the manager dose not spaek english and is not helpful ask for the phone number to the main headquarters! Call them! If they are not helpful then call you Better Business Burea! Or you can just stop going there all together and visit the Donut shop that dose serve espresso in the proper way!
Good Luck to You!

Answer 4

you're able to assist your community family individuals owned bakery through fact a donut is on the subject of an identical on straightforward. this style all the revenue stay interior the community, while with a chain shop like dunkin donuts or krispy kreme, the owners of that distinctive chain had to purchase the rights from the corporate and pay a undeniable quantity of the revenue they make to the corporate each year. this suggests that maximum of you cash then is going to the firms and forces the small family individuals companies into chapter 11. additionally, in case you ask a guy or woman in the event that they have had a krispy kreme (or any donut i assume) as we talk, they're greater probable to consume a donut that day.

Answer 5

They do charge extra for the latte drinks, so you're correct! Sometimes in chain stores like that a manager or regional office number will be posted directly in the store. If you see any information, call there. Otherwise, try their website and make sure you know the exact address or store number or something to identify what you mean. The website will either have a phone number or e-mail address you can submit your complaint to.

Answer 6

First, the Camber of Commerce does not address such issues. Not in the US at least. As for calling the BBB, you will only be able to file a complaint.

Call the corporate office. It's pretty darn sad when you can't even understand the people working in an American business. I refuse to give business to local companies if they don't supply an English speaking worker. I am in the service business myself and I would not dream of being so self centered and rude to not care if my customers could communicate with me.

Answer 7

Don't blame you. You and other customers are getting ripped off by the greedy owner. Try to contact DD's regional office. I'm sure there's one in your region since DD is a huge nationwide chain.

Answer 8

Definitely the Chamber of Commerce ~ ~ ~

AND Dunkin Donuts ~ ~ considering this is a franchise!!

They MUST use there brand. . . . (which is great)!!

Answer 9

You could try going on the website...and then maybe they will tell you how to take care of any problems that you are having.


https://www.dunkindonuts.com/

Answer 10

I would say call the BBB (better business bureau)