2006-11-10 07:21:59 · 8 answers · asked by Wisdom 4 in Consumer Electronics ➔ Other - Electronics
they offered us "free broadband" with our talk plans, but we had to wait 2 months for this "free broadband" then, when it finally arrives, we didnt ask for a modem (having 2 of our own) but their installation software wont take us beyond the point where we are asked which of THEIR 3 modems we are using...enough for us to get our email facility set up. Nowhere in their corresponding letters do they give our email settings (like virgin did very simply) we called them SEVERAL times, everytime no less than a 20-30min wait to get through, the last being just before 8pm today, and when we eventually got through they had shut down their systems and the person at the other end reiterated and reiterated, we need to speak to technical support. Talk about passing the buck! Actually, we might just ask for our bucks back!!!
2006-11-10 07:33:07 · update #1
this is a typical over the top company who promise you the earth and deliver nothing..all talk and no trousers as her indoors would say...we need more control over this sort of company
2006-11-10 07:24:54 · answer #1 · answered by ALAN B 3 · 0⤊ 0⤋
I must be one of the lucky ones! I changed to Talktalk for my landline, and my broadband early this year, and have had no problems at all so far. The only thing was that I had a problem getting through on the helpline when I wanted to know something about the virus protection, and couldnt get through so in the end, I just bought an independent one. My broadband connection is on all the time, and is very reliable. Long may it last!!
2006-11-10 15:36:46 · answer #2 · answered by sparkly_shine_girl 1 · 0⤊ 0⤋
Absolutely, I had my upgrade a week last monday and now i have no Broadband service at all, its been down for 10 days now and probably wont be fixed over the weekend!
2006-11-10 17:49:07 · answer #3 · answered by Ian 2 · 0⤊ 0⤋
YES my hubby opened up the account i wasnt even with him and they have put it all in my name !! and the probs we ve had with the internet and all the call centre staff are thick as two short planks !!!
2006-11-10 15:32:33 · answer #4 · answered by feelin crazed 2 · 0⤊ 0⤋
Complan to your trading standards dept. then see if you can take them to the small claims court to sue them for breach of contract.
2006-11-10 15:24:30 · answer #5 · answered by tonytucks 3 · 0⤊ 0⤋
yes theyre awful - everyone i know who uses them is complaining im glad i stayed with tiscali!
2006-11-10 15:27:59 · answer #6 · answered by thundercatbabe 3 · 0⤊ 0⤋
yes
2006-11-10 15:29:10 · answer #7 · answered by eliza 2 · 0⤊ 1⤋
i have no dealings with them, but what exactly is the problem?
2006-11-10 15:28:25 · answer #8 · answered by Anonymous · 0⤊ 0⤋