what should an employer do to rectify mistakes done by an employee?

Answer 1

It really depends on how serious the mistake is. I would say, if it's a simple miscommunication or wrong order or something along those lines...the employer should apologize to the customer and make the order right(possibly not charge the customer) If it is serious, the employer should probably contact their E & O or liability insurance carrier for advice and possibly suspend the employee at least until the matter is resolved.

Answer 2

hey there!
what sort of mistakes are these??
if it was something like being being rude to a customer - you can apologize to the person and give them a special discount or a small token of your appreciation...
if it was a mistake in taking stock- you know what you have to do...
if was misquoting the price for an item - well, tricky as it may be, call up the customer or when she comes to yr shop next - return the extra money if it was an overquote or tell him/her that the item actually costs more but that the store would consider it an honour to overlook the difference in price. Apologize profusely for the mistake made in both cases.
if it was a mistake while filling an order - once again - apologise for the inconvenience caused and offer to take returns and fill in the correct order. once again offering a small discount is suggested as per your discretion...

whatever it is - remember - to err is human - to forgive divine...

Answer 3

First -explain to them what was done wrong and what to do in the future.
Second - set consequences for repeated mistakes
Third - be consistant with the rules you set for all employees

Answer 4

If were not talking heaps of money I suggest you give them a warning and make deal with them and reward them if the don't stuff up and make them pay for their next mistake if the do. I do it with my staff, it works well.