Is everyone else sick of ringing BT or Insurance firms and being told -press 1 or 2 or 3 or 4 I am sick of it?

Question

Especially when they give you another number to ring--it's always an 09 , which is very very expensive. why can't we talk to PEOPLE these days?.

Answer 1

Oh YES!
1) When you ring up you press several numbers to find the right Dept.
2) When you've finally got through, you're put on hold and have to endure their monotonous music for half an hour along with a message saying 'thank you for holding, your presently in a queue blah blah blah every 90 seconds!!
3) When an adviser is available you've been transferred to the wrong Dept.
4) When you reach the correct Dept. they put you on hold to deal with your query, therefore you have to endure another session of their ridiculous music
5) 8/10 The problem still isn't solved so you get transferred to someone else who can help - more music
6) Your pen is running out of ink after you've just drawn a lovely pattern after waiting and being put on hold for so long.
7) They in turn put you on hold to deal with your query - it's music time again!!!!
8) By this time you're fed up and pisd off and will accept anything for an answer just to get off the phone !!!!!
9) Another number to ring - forget it !!!!! You've just endured 1-8 and don't want another try!!!

Answer 2

The word 'frequently empty' does not, in all honesty, do it justice; so permit me assist you available with some mind's eye on *purely* how empty the universe is, and *purely* how antagonistic the universe is: - The 'habitable' share of the universe (ie, the place we are able to stay) is completely one million x 10^-sixty 5 of the universe; it particularly is one million divided via 10 observed via sixty 4 zeros - a quantity so small that we don't have a attractiveness for it! - the customary density of count during all yet a minute share of the universe is comparable to that of 6 specks of dirt in an otherwise empty Grand needed Station! - Even the 'habitable'' share is often empty area, in that if an atom's nucleus have been to be bigger to the dimensions of the sunlight then the innermost electron shell could be at a distance 4 cases greater desirable away than Pluto, with no longer something between it and the nucleus! - on earth itself, there are quite a few billion species of existence, all yet some hundred of which might kill us the two quickly or slowly! - And interior the overpowering majority of the Universe, we could the two burn, freeze, suffocate or explode interior of five seconds of exposure! So, a 'loving god' made this place for us, and the 'information for god' is in his introduction and all around us!? If it particularly is the terrific information, then he's the two careless, hates us, or user-friendly does not exist!

Answer 3

Personally, I prefer the IVR's. I can get the information I need (usually) and not have to deal with unanswered phones because they are closed or busy signals or a grumpy employees' attitude.

However, I do understand that it can be frustrating when you can't find the option you need and don't want to keep guessing. This website gives quite a few cheats to get past the computers and reach a live person. It's not restricted to insurance companies so hopefully all will find this useful.

http://johnsville.blogspot.com/2005/09/find-human-interactive-voice-response_14.html

Answer 4

In a lot of cases it actually saves time because you do end up talking to the right person, rather than getting passed around and explaining the same thing to 5 different people... but it is annoying when you get a badly designed phone system.

As for expensive numbers, this website is quality: http://www.saynoto0870.com/ they list all the geographical numbers that the 0870 ones redicrect to, so you only pay a local/national call.

Answer 5

Because there aren't any people there to talk to. Insurance companies, like everyone else has downsized their work force to provide minimal standards to address customer service and billing issues.

Most phone systems will direct you to a person if you simply hit zero or hold on. However more and more companies simply hang up on you.

I always think its a good idea to complain right to the top, so whatever company you are having trouble with, look at their web site and find out who runs it and email that person with your complaints.

Answer 6

Yeah and after you have pressed the numbers about 3 times you find the option you wanted is no longer there or it tells you to go to the website .

Answer 7

It is really really annoying but if you don't press anything it assumes you don't have a touch tone phone so puts you straight through to someone to speak to!! If they give you another number to ring ask them if they can transfer you, they usually can!!

Answer 8

when you phone bt when you get to the options always press the star key it confuses the computer and you get put through to an operator it worked for me last month

Answer 9

Press the star key twice. That usually gets you a human, but you still have to queue.

Answer 10

1: Yes
2: No
3: Undecided
4: Main Menu
5: To listen to the above options again