Signed up a few days ago, and we have spent all weekend trying to get a dial tone, and trying to keep a dial tone, and trying to regain a dial tone.
Much of that time has been spent on the phone with Vonage foreigners who can't listen and can't remember. (I like foreigners, just not Vonage's foreigners.)
Our whole weekend has been ruined, and it's not the fault of the the internet cause we have Comcast cable.
Anybody wanat to answer one? Yes, I'm a saint and I'm holy, but that doesn't cut any cheese with Vonage.
2006-11-05 03:36:19 · 4 answers · asked by Anonymous in Consumer Electronics ➔ Land Phones
I have no connection to Vonage, except that I've been a satisfied customer for about a year. Sounds like your cable modem/router is not accepting your Vonage phone router. I found that it was not a good idea to use my Vonage router as my main primary router, since I already had another one (D-Link wireless to an SBC DSL modem).
Instead, I connected my Vonage router to the D-Link, following the directions on the Vonage Help site - see below. I don't plug any other devices into the Vonage router. It worked the first time, and has been very reliable.
2006-11-05 10:25:50 · answer #1 · answered by KenH 1 · 0⤊ 1⤋
I can't tell you exactly what the problem is, but I pose the following questions for you to ask yourself:
1) How often does POTS (Plain-Old-Telephone-Service) fail to work? (admit it, it rarely goes down)
2) You signed up for Vonage hoping to save some money. How much is your abilty to connect to 911 worth? What about if your power fails?
Bottom line - Vonage and other similar services are less reliable than POTS. The money you save will likely have already been outweighed by the frustration and lost time.
2006-11-05 11:55:49 · answer #2 · answered by Steve M 2 · 2⤊ 0⤋
What Steve said.
When I was looking to leave SBC in July, I looked at Vonage as an option. I have 2 friends who use it. They always have problems. One, who is an engineer, actually had a professional come in to hook his up when he first got it (exact same problems you have).
They are both using their cells until their contract is over, and then they are switching back to POTS.
I went with MCI's Neighborhood Plan. Their foreigners are actually pretty good.
2006-11-05 13:54:39 · answer #3 · answered by Anonymous · 1⤊ 0⤋
I have to agree with Steve, VOIP isnt ready for residential use yet. To many problems, that havent been addressed. My suggestion switch back to a pots line
2006-11-06 00:09:21 · answer #4 · answered by striderknight2000 3 · 0⤊ 0⤋