I paid 300.00 on my card balance at the bank on Tuesday. They told me that the payment would show immediatley, itr didn't. The next day I phoned MC and was told that it sometimes takes 1-3 days for a payment to show. Yesterday it still had not shown up, so I called MC again and they told me to go to the bank where I made the payment and get them to fax them something on the banks letterhead stating the payment had been made and when I get home to call trhem and they would apply the payment right away. I did this, and they told me that everything is fine now. Well, this morning I went online again to check and I found that instead of applying the payment to my balane, they had only raised my limit by 300.00.
I am wondering if this is a commkon problem with MC.
2006-11-03 07:59:50 · 2 answers · asked by lucyr2xoxo 2 in Business & Finance ➔ Credit
Yes, they are flaky. But that depends on the bank issuing the MC. I have one that I have had more issues that I like. Be sure you have all of your info together when contacting them and don't accept a customer service rep's answer if you are not satisfied. Ask for a supervisor.
Discover is the best I have delt with. They corrected issue immediately and professionally.
2006-11-03 08:27:59 · answer #1 · answered by Joe S 6 · 0⤊ 0⤋
I have mastercards and I'venever had this problem. Maybe you should check with the issuing bank. What bank is it?
2006-11-04 00:44:43 · answer #2 · answered by NETTA M 3 · 0⤊ 0⤋