I lost a paper ticket and even though at the check in desk they were able to bring up all my details on their computer, they still wouldnt let me on the plane. Have written to the airline 3 times and still nothing. Where do I go from here?
2006-10-31 11:45:45 · 9 answers · asked by azteccamera 4 in Travel ➔ Air Travel
Not much you can do. Most airlines have some "fine print" about that sort of thing. See if you can speak to a manager or something when you call. Explain yourself very clearly so there is no confusion. If they say no again, be sure to write a letter (I'm serious!) bringing attention to the situation and that it made you lose trust in the airline. Maybe they'll credit you some miles or something. I did this once a couple of years ago after a major airline nightmare and got two free roundtrip tickets and lodging for the following year. Good luck!
2006-10-31 11:54:30 · answer #1 · answered by Tally 2 · 0⤊ 2⤋
It is not the airline's fault that you lost your ticket therefore you will not be able to claim compensation from them.
With the airline I work for, if you notify us in advance and we are able to access all your fare details (these are not always visible if you book through a travel agent) then we will reissue the ticket at a fee, although the passenger must fill in an FOI form (Form Of Indemnity) to state that the ticket is completely and irretrievably lost. If you just forgot your ticket though, that is a different matter and you would have to buy a new ticket (because it is not 'lost', you are just a dumbass who forgot your ticket).
As for the check-in desk, yes they can see your details in the system however if you don't have your ticket, they don't know that the ticket has been paid for and they also legally have to retain your ticket for the government so they can prove you travelled. Therefore the check-in desk will never check you in without a ticket and they should have told you to go to the ticket desk to see if you could get your original ticket reissued.
As to whether or not you can rebook or get a refund, that will be down to whether or not your ticket is changeable/refundable. The airline or your travel agent will be able to tell you that.
Bottom line is.... Airlines compensate you to make up for something they did or didn't do, but if it wasn't their fault then they have nothing to compensate you for.
2006-11-01 01:18:45 · answer #2 · answered by Leafy 3 · 1⤊ 0⤋
You should be able to get something. The airline I work for has something where if you lost your ticket and buy a ticket at the counter for that flight, you can fill out a form to get reimbursed for that ticket. If you did not fly, that means you have an unused ticket you usully can use that money within a year towards a different ticket, of course you will have to pay change fees and stuff. What are you doing writing? Get on the phone with the 1-800 number, they can either give you answers or connect you to someone who can. And do it quickly because they might have different deadlines. The 1-800 number would be the main reservations number, probably the only number you can easily find.
2006-10-31 12:13:26 · answer #3 · answered by apuleuis 5 · 0⤊ 0⤋
You don't. A lost ticket is your responsibility and the airline is in no way liable for this. It will state as much in your terms and conditions. The airline cannot and will not let you fly if you don't have your ticket.
If you were aware of the loss before you got to the airport, you should have contacted your travel agent for a reprinted ticket - although they would have charged you for this. There is a slim chance that you may be able to reclaim on insurance, but it will depend on your policy and is unlikely. I'm sorry to be the bearer of bad news, but airlines absolutely will not budge on terms and conditions - they're completely heartless.
2006-10-31 11:54:52 · answer #4 · answered by Sarah A 6 · 1⤊ 0⤋
you have not got a declare against Air Jamaica. They flew you returned to London "as quickly as conceivable" and did no longer cost you. i'm additionally optimistic they paid on your lodge too. study you settlement.
2016-12-28 09:10:12 · answer #5 · answered by Anonymous · 0⤊ 0⤋
Wow... compensation for something that was YOUR fault? "Hi, Starbucks lady, I opened the lid poured coffee on my suit, can I get some cash to get this dry-cleaned?"
You'll be lucky to get part of your fare back, and if it's non-refundable, then you get a voucher. I'm betting, based on the substance of this question, that you weren't, ahem, "aware" enough to cancel your ticket there, and if not, you were a no-show, and you won't get a refund of anything. I give that scenario at least a 50/50 shot.
Compensation... that's classic.
2006-10-31 12:30:06 · answer #6 · answered by IceTrojan 5 · 2⤊ 3⤋
i have never flown so im sorry i cannot comment on this but i have seen you on here many times and just want to say COOL NAME remember king of rock n roll
2006-10-31 11:49:05 · answer #7 · answered by nendlin 6 · 0⤊ 0⤋
If you are responsible for it's loss you have no claim.
2006-10-31 12:26:22 · answer #8 · answered by malcy 6 · 0⤊ 0⤋
hope you were insured, or I dont think you'll have much luck
2006-10-31 11:49:42 · answer #9 · answered by mannit m 4 · 0⤊ 0⤋