Always,always, wish them a goodnite/day when your convo is over.....and not sarcastic either. Try disconnecting by accident, make them call back, just be nice, don't lower yourself to there level. Remember there attitudes aren't about you....it's about them, there personality, there mood....just think to yourself: " Man I'd hate to live with you" You only feel like a doormat because you allow them to make you feel that way. Trust me if you made more money then them they wouldn't talk to you that way, you work for your money they bark for theres....makes them feel like there in control.
2006-10-31 15:24:19
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answer #1
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answered by Anonymous
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I am in a job where people call me all the time to ask or complain about their health insurance. I've done this for 35 years. Most people are pretty nice, but some are just plain rude or abusive. If they swear at me, I have the right to tell them I'm going to hang up now and they can call back when they are cooled off. Otherwise, I have to just try to help them as much as possible.
I often tell myself I'm just glad I don't have to LIVE with such rude and nasty people. And I've learned to not care what they think, or take any of it personally.
Sometimes they apologize, once they've realized that they were so stinking rude and I just kept on being nice and trying to help them. Then, I tell them, "Well, it's not my money that's involved, it's your money, so you have the right to feel emotional about it."
I know that not all of this applies to your situation, but it just hopefully gives you an idea about how common this is in the workplace.
If you want a good one-liner... sometimes I've said,
"I don't want to argue with you, and I'm not going to."
When you put it that way, they will realize that they have become argumentative. And most people will back down.
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2006-10-31 19:08:28
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answer #2
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answered by mia2kl2002 7
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When I worked at Ticketmaster people would call in to buy tickets to concerts, plays, sporting events, etc.
Some of them were EXTREMELY rude and downright nasty.
When they would treat me that way, I wouldn't say a word. But I would make sure it was a miserable experience. I would sit one person on the floor level, another in the balcony, and maybe someone else 5 rows away from the other. And before I would hang up the phone, I would say, "Thank you for calling..enjoy the show".
I know it was petty, but it worked for me.
2006-10-31 19:03:47
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answer #3
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answered by tina m 6
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It sounds like you really don't like your job very much. No matter what you get paid to talk to these customers or clients on the phone and you must be nice. I started off as the receptionist in my job and sometimes it was hard when people were rude to me.
But since you complain about how little your paycheck is, I say to you Life is too darn short to be so unhappy. Take charge of your life and find a new job. Go back to school is necessary and find something that you not only love but will pay the bills.
2006-10-31 18:56:57
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answer #4
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answered by BlueSea 7
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First of all I've had that same problem in the past and still do but not as bad.
I would say if you don't mind It's to my understanding that anyone who get's you I have the right to either hang up or report them for abuse of phone rights.
You can see the rights in the phone book.At least it's in some.
2006-10-31 19:07:07
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answer #5
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answered by B J 2
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I had a simliar job, except that we were calling people trying to push credit cards at them.. no one wants that phone call! The only way I dealt with the rude people was to be overly friendly and cheerful.
For my own sanity, I would write down funny place names, funny names (one lady's was Eura Dick..sound it out.. ) and funny things that happened to me on a shift. This southern lady once said this to me, "you dumb f__k! you're dumber than a bag a hammers!" I got the greatest kick out of it.. I just proceeded to go on with my scripted nonsense.."thank you for your time, if you have any questions.. etc etc" I took her response to my call as a 'firm no'!
I guess what I'm saying to you is just have a sense of humour about your job, try not to take it personally!
2006-10-31 19:02:53
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answer #6
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answered by Cindy 2
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I know an elderly lady who is retired and who did the exact same work like you. She told me about people threatening her- telling her to shut up or they would come and hurt her. Are the phone calls being monitored? If yes, then you have no choice but to be courteous no matter what. Always add "ma'm" and "sir"... no matter what your response is. Afterwards tell someone to listen to the call.
2006-10-31 19:27:19
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answer #7
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answered by justmemimi 6
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I think I'd start with: oh, that's kinda hostile. Do you WANT me to help you? emphasis on want, kind of like, ok, you get 1 more and I hang up. Of course, you can just 'accidentally' disconnect them so they have to call back, every time they're rude! Eventually, even the stupidest person will get the idea!
2006-10-31 19:16:19
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answer #8
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answered by Baby'sMom 7
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Kill'em with kindness. Just be polite and stay true. They will eventually leave you alone or become more of a polite person to you. If that is not sufficient, block their number.
If you have tried all of those I've mentioned, and you kow who they are ... file a complaint with the local fuzz and with you telephone company. They hate loosing customers.
2006-10-31 18:58:58
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answer #9
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answered by Ricky D 1
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I would tell them look here you called me now that is not the way to get me to help you , so if you would like to ask me again and take that tone out of your voice , maybe we can do bussiness .
2006-10-31 19:40:18
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answer #10
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answered by Geedebb 6
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