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I have just noticed whilst trying to find a rental that most real estate agents are so rude. they do not care to be polite at all. they should be helping not repelling people away. in saying all this, i work in customer service and i am always polite even when some customers are really rude to me (because they are paying for something, they think they can treat us in a certain way)

2006-10-26 18:26:11 · 13 answers · asked by Anonymous in Society & Culture Etiquette

13 answers

Oh, I am definitely the right person to answer this. Once on a hot summer day I was in a packed Dairy Queen. The woman in front of me asked the clerk if the sprinkles were hard or soft. The clerk gave her a disgusted look and said, "They're sprinkles." OK... but are they hard or soft (apparently her kid only liked one kind--did I mention she was with two small children?). They went back and forth like this for a surprisingly long time, and then the woman behind the counter looked up, scanned the lines of customers crammed into the store, and loudly proclaimed, "You all are a bunch of MFers!" (except she didn't abbreviate it).

The amazing thing is I was the only one who walked out!

My husband was at Sears auto once when all the employees were bunched up complaining about work-related things. He tried to get their attention, was ignored, and looked around on his own for a while. He wasn't able to find what he needed on his own, though, so he went back over and said, "Excuse me." One of the guys whirled around and said, "What the F do you want?!" Again, not abbreviated. Fortunately he had the presence of mind to say, "I think what I'd like is to see your supervisor, please."

The fact that the supervisor was in a separate building probably explained the service somewhat.

2006-10-26 18:33:54 · answer #1 · answered by EQ 6 · 2 0

I started out in customer service at 16 years of age. Back then people were so nice and thoughtful. It just made you want to go out of your way and help just about everyone. Over the years I found myself becoming more and more harden by the public but I still smiled and stuck by the old rule the customer is always right. But I found myself not going out of my way as much. Still with a smile I help and treated people with kindness. But I felt my face becoming stuck in the postions of that fake smile. I had become what I didn't like. I took a couple of years and did something else to get away from customer service so I could regroup and walk back into it with a fresh out look and a new smile. Now I don't expect anything from the public so I'm able to detach myself from letting the public get to me. I am able to treat people the way I want to be treated regardless of their actions. I find every once in a while a customer walkes in and makes it all worth while. I can smile now with a real smile and I find myself going out of my way for the rudest cusomer. Maybe that has come with age and wisdom. Yes it's the customer that pays you the pay check. Yes the old rule is still the customer is always right. But I find now that that means make every effort to please them because if it were not for them we would not have a job. Life is very full of lessons learned and you will find that understanding in todays society your smile and kindess can make a world of difference because it's become the norm for people to be rude and thoughtless. Don't think of how they have treated you, think of how you treated them and be the change that the world wants to see.

2006-10-26 23:09:00 · answer #2 · answered by purrfectsandcastle 3 · 0 0

I would think real estate agents would be more polite. Part or even all of their income depends on commissions from sales or rentals. The worst I ever had was when we took our kids to an Italian restaurant about a month ago. This place is not cheap. My son who is 8 was having a hard time making up his mind. We told the waitress we would let her know when we were ready to order. Her comment was " Well make it quick I don't have all day"
We asked for the manager told him what happened. And went to another restaurant to eat that night.

2006-10-26 18:32:14 · answer #3 · answered by Kali_girl825 6 · 0 0

I really don't like dealing with customer-service, my worst experience would probably be Best Buy. The one I go to has very few helpful people, and most of the time they either don't know, too busy chattting it up with a non customer, or hassle you like crazy when you try to return something.

2006-10-26 18:39:00 · answer #4 · answered by wernerths 2 · 0 0

Same exact thing at a Best Buy, the cashier waited on the guy in front of me and when it came my turn she turned around and picked up the phone and I asked if she could ring up my DVDs. She looked at me and said, "Can't you see I'm off work now, go to another register." I was like, you saw me standing here and you didn't even bother saying anything to me. That was the last time I set foot in a Best Buy.

2006-10-26 18:43:42 · answer #5 · answered by Kainoa 5 · 0 0

i feel that if peolpe arent happy with their job then dont do it. i havent had that problem yet with a real estate agent, all the ones so far have been extremely nice and like you said you are spending your money. find a new one. u know who ive been getting horrible customer svc from, is all these rude as* teens workin in the fast food restaurants, they are some rude pricks

2006-10-26 18:30:26 · answer #6 · answered by Anonymous · 0 0

I've always had good experiences with customer service except for just one time! There was a lady at Wal-Mart and I was in the middle of asking her something, and she interrupted me and said "Okay... just wait..." And she never came back to help me. Geez, take a chill pill!

2006-10-27 03:11:57 · answer #7 · answered by Anonymous · 0 0

probably in a hospital emergency room, they're only concern is making you know that you are not the only one sick and that they are not gonna rush for you....So they call you up find out whats wrong tell you to sit back down, call you up again, take your insurance information, tell you to sit back down, call you back up to check your vitals, tell you to sit back down, call your name and put you in another room where they tell you to take off your clothes and sit back down...there you wait until someone comes in and sees you for 2 seconds, tells you you are indeed sick (something that you knew 5 hrs ago when you got there), gives you a prescription and sends you on your merry way. But I guess its all better than calling your normal doctor and getting a date from about 3 weeks from the date that your actually sick...Man I tell you. Customer service in the medical industry SUCKS!!!!!

2006-10-26 20:34:57 · answer #8 · answered by shanstew 3 · 0 0

I don't know if this counts, but I once called and asked the IRS about the legality of a tax break and they blew me off big time, told me they weren't in the business of helping people pay less taxes. Maybe she was right, but she was a real a** about it.

2006-10-26 18:29:23 · answer #9 · answered by doktordbel 5 · 0 0

Not from first hand experience, but from a audio recording, AOL customer service is HORRIBLE! They make it extremely complicated to cancel your internet subscription.

2006-10-26 18:34:18 · answer #10 · answered by hyawatha15 3 · 0 0

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