2006-10-25 01:47:44 · 5 answers · asked by Safiya 1 in Business & Finance ➔ Careers & Employment
Service and follow up.
Over deliver on what you say you will do.
Keep your customers informed.
2006-10-25 01:54:08 · answer #1 · answered by Anonymous · 2⤊ 0⤋
I used to sell parts for a dealership and I had a large customer base. I faced competition from several local dealers, but I kept my customer because when I said they would have their parts, they got their parts. Because I also worked on cars, I was able to pass on technical info and tips that would make their job easier. The bottom line is become a student of your products and customers, learn what your customer needs are, understand how your product and/or service can satisfy their needs, and learn how to communicate that to them.
2006-10-25 02:02:15 · answer #2 · answered by Kevin 2 · 0⤊ 0⤋
Frequent contacts, take to lunch, be timely with service and offer cutting edge advice on matters that would benefit them.
2006-10-25 01:55:41 · answer #3 · answered by waggy_33 6 · 0⤊ 0⤋
Service
Service
Service
2006-10-25 01:55:33 · answer #4 · answered by Robyn C 2 · 1⤊ 0⤋
Differentiate yourself. If you are just different enough from your competitors (better service, warranties, follow up, etc) you will keep them.
2006-10-25 01:56:24 · answer #5 · answered by Fermat 4 · 1⤊ 0⤋