Excel/Word Opens Without Displaying Workbook/Document?

Question

We have Office 2000 running on a Windows 2003 Terminal Server. From the server everything works fine, but when the clients double-click on a Excel or Word file it opens without displaying any file. However when I open up Excel or Word and go to File, Open and open the document from there it works fine. Also when a user tries to open a Excel attachment from Outlook it does the same thing, but also shows an error message "The System cannot find the file specified". I have done a lot of research on this, but I can't find the solution.

I've tried excel /unregserver, excel /regserver.
I've tried to uncheck the "Ignore Other Applications" checkbox in Excel - Tools, Options, General Tab.

I'm stumped, and any help would be very much appreciated.

dewcoons,

The users have their shares mapped to a drive letter, but the same thing happens when I save a document to the desktop and try to open it from there. The error "File not found" only appears when I try to open a document as an Outlook attachment.

Answer 1

on the univercity computers there antivirus software would not let us load doc of the comuter by double clicking on the icon. we had to open them through file and open. i dont know how to fix it though.

Answer 2

As the error is a "file not found"...
How are the users mapped to the server where the files are located? Normally the directory in which the files are located have to be assigned to a drive letter on their computer. Say the server\directory is \\fileserver\excel_dir\excel_file.xls. They need to map the server to a letter (such as s: drive) so they access it as s:\excel_dir\excel_file.xls. Office cannot find files using the \\fileserver format.

Hope that helps...

Answer 3

Something similar happened to me several years ago. I solved it by pressing CTRL-F10 to maximize the workbook, then save it.