2006-10-17 03:31:33 · 10 answers · asked by abinawa99 1 in Business & Finance ➔ Advertising & Marketing ➔ Other - Advertising & Marketing
provide good service and keep in contact
2006-10-17 04:31:28 · answer #1 · answered by davmanx 4 · 0⤊ 0⤋
Well it seems you're already on the right track as customer retention is a really important factor. You need to focus on the emotional (yes the emotional!) aspect of making a purchase from you. The cutomer is always KING in any business and whether the cusotmer spends a little or a lot, each one must be treated the same. Some basic rules are:
Always make their experience a pleasant one
Keep them informed of any new products/services that you offer
Keep in touch to see that they are still happy with their original purchase
Go that extra mile to try to help them.
Try taking a course in customer services.
Good luck.
2006-10-22 18:22:18 · answer #2 · answered by Anonymous · 1⤊ 0⤋
you can retain your customers by creating a marketing realatinship which make him belive you are the best through:
Direct contact
Good communication
after sales services
always try to provide something extra as a gift
from a while to while remind him with you and ask him for any faults has been there last period
and remember
thats enough 4 now
thnks
2006-10-22 22:01:31 · answer #3 · answered by ahmedamr_c 1 · 0⤊ 0⤋
Retain existing customers means create loyalty. new offers always will keep customer as long as they are logic and reasonable. Try to find out your customer expectation in this case he/she will never try the other place and It is good idea if you put yourself in customers shoes.
2006-10-25 01:32:29 · answer #4 · answered by v.m 2 · 0⤊ 0⤋
Abinawa,
Surely it would help if I saw your website or knew more about the business.
What I would suggest is creating a "community". Something to make people come back to your website for example. Something worthy for them to drop back on.
Forums, blogs and message boards come to mind.
Now ... e-mail marketing is very powerful for selling to existing customers.
You might also want to come up with a product that would require an ongoing (monthly) fee.
Hope this helps.
Good luck.
2006-10-17 14:20:08 · answer #5 · answered by amadei1981 1 · 0⤊ 0⤋
Give each one some sort of personal attention to make them feel they are your only or most important customer. Even if it just once a month that you call or drop by, or sent a note their way. They'll think of you and they will appreciate your time and thoughtfulness even if you slightly screw up sometimes.
2006-10-24 13:28:46 · answer #6 · answered by Jazzy 2 · 0⤊ 0⤋
Keep in front of them, email, hand written letters and voice mails. Offer customer service unmatched by any of there other vendors. It should never even occur to them to use another person.
2006-10-17 18:59:16 · answer #7 · answered by music_light_color 2 · 1⤊ 0⤋
Provide great customer service and offer incentives (coupons and other deals.)
2006-10-17 12:18:24 · answer #8 · answered by chocolate-drop 5 · 0⤊ 0⤋
Service! Service! Service!
Dont over promise and under perform
Dont under promise and over perform
Provide real value and communicate this!
2006-10-17 11:39:20 · answer #9 · answered by S U P R A M 1 · 1⤊ 0⤋
setup on autoship program or dito delivery on the products they use all the time.
2006-10-22 09:23:00 · answer #10 · answered by Robert 1 · 0⤊ 0⤋