what is total quality managemant?

Answer 1

Google TQM - you'll get more info than you can deal with.

From http://www.isixsigma.com/library/content/c031008a.asp - definition is
TQM is a management philosophy that seeks to integrate all organizational functions (marketing, finance, design, engineering, and production, customer service, etc.) to focus on meeting customer needs and organizational objectives.

TQM views an organization as a collection of processes. It maintains that organizations must strive to continuously improve these processes by incorporating the knowledge and experiences of workers. The simple objective of TQM is "Do the right things, right the first time, every time". TQM is infinitely variable and adaptable. Although originally applied to manufacturing operations, and for a number of years only used in that area, TQM is now becoming recognized as a generic management tool, just as applicable in service and public sector organizations. There are a number of evolutionary strands, with different sectors creating their own versions from the common ancestor. TQM is the foundation for activities, which include:

Commitment by senior management and all employees
Meeting customer requirements
Reducing development cycle times
Just In Time/Demand Flow Manufacturing
Improvement teams
Reducing product and service costs
Systems to facilitate improvement
Line Management ownership
Employee involvement and empowerment
Recognition and celebration
Challenging quantified goals and benchmarking
Focus on processes / improvement plans
Specific incorporation in strategic planning

Answer 2

ok that answer would work....but anyone can give you a textbook answer. Basically it's no good to you right? Total Quality Management or TQM is basically when a company takes their goals and implements them into their management style. So instead of just being a manager and telling people what to do etc....managers will go a step further and actually manage employees around the goals of the company. This is basically just better for the company as a whole.

Answer 3

qc: a plan with the objective of to confirm that the product/provider made and/or rendered, is on the optimum ethical and earnings making standards the organization has in concepts. high quality coverage: the stairs taken to confirm that qc takes place as above. in some circumstances that's given interior the kind of a gurantee to the buyer. finished high quality manangement: see above; insert slot A into slot B! somebody receives this identify and a huge revenues to be in charge for while those issues do/do no longer ensue! agencies use those measures for one reason purely: TO MAKE A earnings! i think of I defined this nicely sufficient to be the president of finished high quality administration. Are you hiring?

Answer 4

OK - the last answer would work too, but what he neglected to mention is that TQM is not simply management practice and to work effectively should encompass every employee company from the director down to the cleaner.... 'Involving Everyone'.