I just got back from Egypt last week, which was nice, but our tour rep wasn't the best to say the least. He was supposed to be at our hotel everyday at 1215pm to help with excursion booking etc, but didnt show. And when he promised to come at 9pm one evening for us, he still didnt turn up. Wasnt too pleased about waiting in hotel lobby when i could have been doing other things...
When it came to the flight delay to come home (which happens, fair enough), he didnt contact anyone to give us details, only sent the airport transfer bloke in to our hotel who told us to sit in lobby for 9 hours, waiting for pick up. He left pretty sharpish. Only after contacting home did we find out that our flight was leaving 8 hours after our hotel pick up and that it was going via another country...
Not being one to get out of bed everyday to complain about everything... but I do think if you pay for a service, you deserve to get something back.
Pointless exercise or worth trying???
Thanks.
2006-10-15 20:58:46 · 11 answers · asked by dagaffman 2 in Travel ➔ Travel (General) ➔ Other - Destinations
As other answers say, its not a pointless exercise. One piece of advise your first reply will probably be standard and say, sorry etc hope you travel with us again. However, you must follow up with a second letter and say you are not happy with this response. I have complained twice in the last 18 months. Once because a hotel did not have a hairdryer and I had to buy one! I got 25 quid compensation and the other, the Beach was man made and brochure indicated otherwise.....got 200 for that one! Good luck and send the letter.
2006-10-15 21:19:55 · answer #1 · answered by Annie M 6 · 0⤊ 0⤋
Pointless exercise.
Stop using travel agents and organise your own holiday.
Book a flight, buy a "lonely planet" guide, and telephone to reserve your hotel.
You'll get what you pay for, and if you're not happy with the hotel, you can check out and find another.
"delays" only happen on charter airlines, if you book with a real airline, you won't be delayed - it's all a question of airport priority.
People that book through Operators are being ripped off left right and centre.
I've never used a tour operator and I've had many great holidays all around the world.
2006-10-15 21:04:19 · answer #2 · answered by savs 6 · 0⤊ 0⤋
You need to get hold of the travel agent and tour operator.
This person is not doing there job and a serious complaint needs to be made! You most probably spent a lot of money on your holiday and by the sounds of things the goods where not delivered! How many other people had the same experience! The problem is if people cant be bothered and keep there mouth shout its just going to keep happening! If there is a problem with the way my staff conduct there job, i would want to know so that i can make sure that the problem is sorted.So please report your bad experience for the better of every one! Good Luck
2006-10-15 21:16:47 · answer #3 · answered by peta g 2 · 0⤊ 0⤋
why not, like you said if you pay for something you expect the service, had the same experience when we went over to egypt but to be fair they were excellent when faced with the delays etc. we were taken to a 5 star hotel and looked after! but the rep as you said was never there, quite quite frustrating and when we were chasing up the delays etc we had to chase for 2 hours to find anything out! it was only because there were 3 operators on the same flights home that we got answers! complain it doesnt hurt.
2006-10-15 21:03:38 · answer #4 · answered by caroline17nov 3 · 0⤊ 0⤋
Oh yes you complain away,ive just come bck from Majorca and our Rep was a waste off space,not helpful,miserable,gave us wrong information about flights and what we could and couldnt take with us on to the plane,never turned up when supposed to.Im not bothering to complain as i dont think it will not get you know where to bge honest.I did write all my complaints on the forms we were given when we left the hotel and also on the plane but i bet they dont even look at them.Good Luck with yours.
2006-10-16 00:42:01 · answer #5 · answered by Sexy Red 4 · 0⤊ 0⤋
Its worth trying to get something out of this, you were appointed a incompetent rep and had to waist valuable time waiting for him to arrive, they are there to do a job how would your employer react if you were constantly late for work and didn’t do your job properly? Write to the travel company explaining what you have to us keep a copy of any correspondence you send and or receive they may do something they may do nothing but at least it has been brought to there attention.
2006-10-15 21:06:09 · answer #6 · answered by carla s 4 · 0⤊ 0⤋
You must complain, if the tour ops don't know about these things, how can they correct them? keep on at them, it could help you and also help a lot of other tourists in the future,he isn't doing his job and needs to be reprimanded
2006-10-15 23:15:46 · answer #7 · answered by sedona 4 · 0⤊ 0⤋
Contact the travel company you booked with.
2006-10-15 21:05:54 · answer #8 · answered by richard_beckham2001 7 · 0⤊ 0⤋
ALWAYS worth trying. If you don't complain, no-one will ever know you're unhappy (and why).
2006-10-15 21:51:42 · answer #9 · answered by del_icious_manager 7 · 0⤊ 0⤋
Go for it
2006-10-15 21:01:55 · answer #10 · answered by Carol B 5 · 0⤊ 0⤋