Two weeks ag o I bought my wedding dress off the peg for £745 pounds. The shop assistant brought to me all the size tens (ny size.) I found my dress and she said it needed altering. I find the seamstress not the shop. The seamstress discovered the dress is a size 14 which is why it is too big.I told the shop the problem and they dont want to give me a refund.... what can I do I am very upset.
2006-10-14 19:13:50 · 29 answers · asked by Anonymous in Family & Relationships ➔ Weddings
They odnt have another size ... thats the problemas well.
2006-10-14 19:26:22 · update #1
Yes I tried it on.. thinking it was a ten that needed altering...the assistant was in the room with me.
2006-10-15 02:56:58 · update #2
to the lady who works in retail thank you...but the assistant was supposed to bring me all size 10 inside the dress low down is the label 14...surely her mistake?
2006-10-15 06:34:52 · update #3
I have just spoken to trading standards who say I have a case. I would not buy a 14 when
2006-10-16 01:30:11 · update #4
I have just spoken to trading standards who say I have a case. I would not buy a 14 when
2006-10-16 01:30:12 · update #5
I have just spoken to trading standards who say I have a case. I would not buy a 14 when
2006-10-16 01:30:13 · update #6
I have just spoken to trading standards who say I have a case. I would not buy a 14 when
2006-10-16 01:30:14 · update #7
I have just spoken to trading standards who say I have a case. I would not buy a 14 when
2006-10-16 01:30:15 · update #8
the shop still wont refund so I need to send a recorded delivery letter if they dont respond the trading standards take up my case... the women in the shop was verbally aggressive
2006-10-16 01:32:07 · update #9
You have a right under the Sales of Goods act for a refund. Go to the shop - do you still have the receipt, take a letter with you from the seamstress as evidence that you have been sold something that you were misled over. Threaten them with Trading Standards. If you can find a copy of the Sales of Goods Act and quote part of it regarding breach of contract, misleading etc.
2006-10-14 19:23:01 · answer #1 · answered by Anonymous · 2⤊ 0⤋
Don't get me wrong, I think you should be able to change your mind and take something back, and I sympathise with you, but there are other things to think about too.
The assistant brought the dress and it wasn't a ten, so she shouldn't have brought it - but you tried it on, made the judgment that it could be altered to fit and then bought it. I'm sorry to play devil's advocate here, but given that you tried it on and knew how much it would need altering, is it really the shop's fault? The dress itself hasn't changed, even though the number inside is different to what you thought it was.
What the label says is completely unimportant (my wedding dress is a size bigger than I normally buy, by the way, they often are - needs taking in up to a few inches in the some places and not at all in others though) - the important thing is how it would look after it has been altered. Get someone to clip it into the right fit for you so that you can see what it would look like altered - the shop should have done this for you anyway, so they really are rubbish if they didn't! - and if you're still not happy then do try some consumer organisations.
Don't worry too much, lots of brides lose a fair bit of weight after choosing their wedding dress and a good wedding dress seamstress is used to taking dresses in a couple of sizes (or sometimes even more!), so if the shop really won't refund, then get it altered - I'm sure it will look lovely regardless if you have a good seamstress. Do keep in mind that virtually all wedding dresses need altering to some extent - that's why we all go for so many fittings!
I know there was a question on the iVillage UK wedding forum a few weeks ago about having a dress taken in several sizes, and people were quite positive about it - why not go there and have a look at what they have to say about it?
Good luck, I hope you manage to get it sorted out.
2006-10-15 07:00:02 · answer #2 · answered by pomme_blanche_2004 3 · 0⤊ 0⤋
vicarious liability or breach of contract - either way you should have a full refund.. or legal action. Totally justifiable
*** Quote them 'vicarious liability'
Its based on the assistants being *experts* and representing the ownser/shop, and they must give you the right product for your needs - in this case a size 10 was not available so an alteration was promised.
taking a 14 to a 10 is a huge task, and the character of the dress could be lost... I can understand the reason why the dress isn't suitable - especially if the seamstress who said she could do it isn't there.
*** the other argument is that you bought the dress on the condition that it could be altered to be a 10. that's the contract... alteration goes 'to the root' of it. If this can no longer be done, the contract is invalid or breached.
English law cant be THAT different from US law, the principle still exists. threaten her with legal action after scaring the hell out of her with what I said anyway!! good luck
2006-10-14 21:21:50 · answer #3 · answered by miz Destiny 3 · 0⤊ 0⤋
Two options
1. Take the 'high road'. Choose another dress.....
2. According to consumer law - if an item cannot be used for the intention that it was bought [might be phrased slightly differently] then the customer is due a refund. Threaten/actually call, your bureau of standards and go back and say i was researching info for the letter of complaint i am going to write to the newspaper (about your company) and 'so and so' from the consumer affairs bureau told me that.......
3. I know I said two options but I saw this one on TV - get a credit note and then sell it in the shop for £740 or something like that
2006-10-14 19:49:29 · answer #4 · answered by calixthe 1 · 0⤊ 0⤋
I think everyone has given you the answers that you need.
Trading Standards, they are excellent. My wife has used them 3 times now, and the businesses that she has used Trading Standards against have then bent over backwards to help her.
In each case, Trading Stadards threatened the naughty businesses with £1000 fine on top of a full refund if they dont co-operate.
Now, when my wife has a nasty company to deal with, if she just mentions "Trading Standards" then they stop being nasty.
I also believe that you dont need a receipt. You only need to prove that it was bought from there, eg a bankstatement or credit card statement will do.
Give them a ring, and good luck.
2006-10-15 07:51:44 · answer #5 · answered by gemstonesr 3 · 0⤊ 0⤋
I would find your local trading standards quickly and get some professional advice..they are breaking the law on this. If you are 100 % sure about dress, go to your local newspaper it makes a great story (unfortunalty for you) but real bad publicity for shop....Look up consumer rights on the internet also they will give some advice...Did you pay by credit card, any purchase over £100 will be insured.....Ring your credit card company for advice and explain you have been misold and item.Their is a lot of consumer advice out there.
2006-10-14 20:37:12 · answer #6 · answered by Anonymous · 0⤊ 0⤋
The shop is the wrong. Contact Trading Standards for advice.
**************** www.tradingstandards.gov.uk/ ****************
__________And I agree that you should contact the press____________
After all, the owners of the shop are being unnecessarily mean.
If they're any good at their choosen careers they would know how stressful the planning in the run up to the wedding usually is. Looking after the bride is part of the good customer relations anyone should be able to expect from those in the business.
I think you should lay it on thick with the press. Embarrass them!
This is just a hiccup, don't let it spoil anything! ;o)
Lots of Luck to you. I hope you really enjoy your day!
2006-10-14 19:49:17 · answer #7 · answered by becci 2 · 0⤊ 0⤋
The shop does not have a leg to stand on, unless it was pointed out to you that it was a size 10 but could be altered. i.e. the goods are not fit for the purpose they were intended. You must say that you are going to take it to the Small Claims court and they will gladly settle rather than be forced to refund AND pay legal fees for themselves as well as you. Good luck. Hope you look lovely in the end.X
2006-10-14 19:34:26 · answer #8 · answered by Anonymous · 1⤊ 0⤋
How much altering does it need? If it doesn't need a lot, does it really matter if it's a size 14? Bridal gowns (at least in the US) tend to run bigger than what your normal size is. So, if you tried it on and it fit without being way too big, it's really noone's fault....go with it.
Good luck!
2006-10-15 14:34:19 · answer #9 · answered by bluez 6 · 0⤊ 0⤋
Caroline - contact your local Trading Standards Office,
and did you pay by credit card? Contact your credit card company as well, as they may be able to get the money back. Get the seamstress to give you her finding in writing.
Sorry to hear and good luck.
2006-10-15 05:45:46 · answer #10 · answered by Tatiana 3 · 0⤊ 0⤋