Has anyone used Caremark mail order pharmacy and what is their service level on a scale of 1-10?

Question

In addition to their service levels, I'd like to know the following:
1) Do they automatically dispense generics even if the prescription is written for the brand name?
2) Do they ship accurate medications - both type and quantity?
3) What is the lead time they ship refills?
4) If you change a dosage do they adjust the next shipment quantity or do they ship the new prescription in full (even though it's "early") and do they correctly bill the co-pays/insurance?
5) Any issues with them being slow on meds that are not "common" even if their website indicates they carry them? Is it affecting only the initial fill or refills as well?

Thanks.

Answer 1

I've used Caremark for years.
I'd rate them 9.
1) They won't dispense generics if you tell them not to. (It's on the form you need to send in with your Rx.)
If you want brand name, ask you doc to write D.A.W. on your script. (Dispense As Written)
2) They ship accurate medicications. However, once or twice they shorted me 1 pill in an order. The pills are weighed out - not counted.
3) They give you a choice of how long it'll take. Regular takes about 5-8 days. For more money, they'll ship it express or overnight. You need to pay for it.
4) They can't change the dosage. It's whatever your doctor orders for you. Bills are correct.
5) The first order might take a little longer to receive. When you call in for a refill, it's only about 3 days.
Hope this helps.
You're welcome.

Answer 2

I've used Caremark for years and have never had a problem with their service, I'd rate them at least 9.90. If the prescription is written for a brand name, they contact the doctor to see if a generic can be substituted and if not will ship the brand name at a higher cost to you. The answer to #2 is yes. They recommend a lead time of 2 weeks. Any change in dosage is treated as if it were a new prescription. They supply any medication and follow your provider's rules. I don't know how I would improve Caremark's business model.