THE EMAIL: At 12.30pm, I mailed an unregistered envelope on 30th Sept 06 at your XXXXXXX branch. It's supposed to go to Seminole County, Florida. Up till today, my supplier in Florida hasn't received the documents yet. What's up? Does it take more than 10 days for airmail??
What's your perception? :)
2006-10-09 15:58:27 · 15 answers · asked by MyQute 3 in Society & Culture ➔ Etiquette
Hmmm....not sure if it's a business letter or not....the item could have been for a friend and it will still sound starky, yes? :) I like the "Thanks for your cooperation." letter. It sounds nice but like some said, it may not be "stern" or "aggressive" enough for them to even notice quickly. Most of you have good points - I am having difficulty in choosing the BEST ANSWER! :)
2006-10-09 16:15:51 · update #1
Sounds like a standard business typed-in-a-hurry e-mail. Not rude, just rushed.
2006-10-09 17:12:32 · answer #1 · answered by locolady98 4 · 0⤊ 0⤋
If this is supposed a business letter, then yes, it is rude. Another way you could write it would be as follows:
On the 30th of September, I mailed an unregistered envelope from your XXX branch; however, my supplier, in Seminole County Florida, has not received it. Could you please tell me how long it normally takes for mail to get from A to B and is there a way to try to locate it? Thank you and I appreciate your cooperation in this matter.
2006-10-09 23:06:44 · answer #2 · answered by mcgrawm7 2 · 3⤊ 0⤋
You are dealing with a business, I assume. Try this - it will get their attention.
"At 12:30 pm on 30th Sept 06 I mailed an unregistered envelope at your XXXXXX branch, which was properly addressed to XXXXX, (address), Seminole County, Florida. As of the time of this email, my supplier at the above referenced address has not received these vital documents.
Please advise as to the possible reason for this inexcusable delay, and also as to what steps need to be taken to rectify this discrepancy so that it is not an issue in future dealings."
If the vocabulary doesn't get their attention, use a different service for delivery of your documents in the future, and let them know of this decision. I have learned over the years (many of which were spent as an office manager) that if you use big words in the right context, you get the attention of whoever is handling the situation quickly.
Good luck!
2006-10-09 23:16:33 · answer #3 · answered by Anonymous · 1⤊ 2⤋
Not rude at all. If you want action, print the receipt number, how much you paid, and what you were promised. TRY THIS:
GOOD DAY SIR,
I airmailed an important letter on 09/30/06, tracking number xxxxxx, that the recipient did not receive. I trusted that your professional company would ensure my business transactions would not be interrupted. I am greatly distressed by the inconvenience, and need immediate accountability.
Kind regards,
Blah, blah, blah
If that doesn't immediately work, mention the words "Better Business Bureau". That will surely put the fire up their butts.
GOOD LUCK!
2006-10-10 00:11:53 · answer #4 · answered by kelchristim1 2 · 1⤊ 0⤋
If somebody at your company dropped the ball on a major transaction, the anger is justifiable. Also, it would be important to find out if the person made other inquiries and got the run around before sending the e-mail. If you have a contract or agreement to facilitate said delivery, the person has every right to be livid. Are you a public postal service or a private mailing service? The one thing that is totally unacceptable is the use of profanity on his or her part. Other than that, this could be a major problem for that person.
2006-10-10 00:28:50 · answer #5 · answered by ValleyViolet 6 · 1⤊ 0⤋
The last two statements were a little aggressive. Should have been more like: I sent the envelope 10 days ago, on blah blah date and time, via airmail. Could you please check the status of the envelope?
2006-10-10 01:43:22 · answer #6 · answered by riversconfluence 7 · 1⤊ 0⤋
It's a little snarky, but more than that, it's unprofessional. Since you mention a "supplier" I assume it's related to business.. asking "what's up?" is unprofessional, and the "does it take more than 10 days for airmail" followed by 2 ?? seems sarcastic - I don't know if it's supposed to or not, but it does.
2006-10-09 23:07:49 · answer #7 · answered by Holly 3 · 0⤊ 3⤋
The "what's up" sounds kind of childish....You may get a better response with...."is there a problem that needs to be taken care of?" "What's the expected delivery date?"
The latter makes them give you specified timeline.
If you don't receive a response..you threaten "legal action if this is not rectified in a timely manner."
2006-10-09 23:12:35 · answer #8 · answered by Anonymous · 1⤊ 2⤋
The email isn't rude but it isn't stern enough either. Try being a little more stern with your questions.
2006-10-09 23:13:18 · answer #9 · answered by spongebob 1 · 1⤊ 2⤋
If it has been ten days and it was supposed to be there right away that email doesn't seem stern enough to me.
2006-10-09 23:05:07 · answer #10 · answered by green 2 · 1⤊ 2⤋