i just received a call from a supervisor from another department. she really pissed me off due to the fact that she already is in a high position but she doesn't have the least phone courtesy. i wasn't even finished talking yet when she hung up. bad thing i found out, she has been doing this already. i will be complaining to my direct supervisor because it is just PLAIN wrong! it's more disappointing to know that these people belong to the higher ups. i'm also at that level but i don't act like this. question, why are some people unaware of phone etiquettes or do they just disregard this because they are THE bosses?
2006-10-06 05:12:23 · 8 answers · asked by jedi_rei 4 in Society & Culture ➔ Etiquette
what makes this worse is the fact that we are working in a call center. you know, customer service matters most.
2006-10-06 05:26:50 · update #1
Well, you know, I'm a big believer in the idea that people need to earn respect. Everyone starts with a modicum of respect due to their simply being another human being, but beyond that they need to earn it.
But you can set the bar too high, although I'm not even a little convinced that you have done so here. It's just worth considering (and possibly discarding).
What you're talking about here isn't really about respect. It's about common courtesy. Even someone you don't particularly respect should be treated with courtesy; it keeps uncomfortable situations from becoming hostile situations to the extent that is possible. This person has failed to treat you courteously in an environment where courtesy is not optional.
Yes, I think you should complain.
But...
Consider this: many people who fail to be courteous are completely unaware of their lack of etiquette. Lapses of courtesy in otherwise courteous people *do* occur. Phone courtesy, in particular, is a dicey area for some people. So maybe she just needs a reminder or two.
Hey, it's possible.
Regardless, you should treat her with courtesy in any encounters you have with her. That doesn't mean being *nice*. It means being courteous. There are ways to let her know you are unhappy with her behaviour while smiling all the time and never being rude yourself.
It's worth the effort, in my experience.
And be sure that your complaint is scrupulously polite as well.
As for why people are like this: who knows. Mostly, I think, it's because they weren't taught any better as kids. Or they didn't listen to the lessons they were taught.
2006-10-06 05:53:32 · answer #1 · answered by mriehle 3 · 3⤊ 0⤋
Abuse of power.
If they were afraid they would lose their position or receive reprimand for their poor manners they would be more inclined to be courteous on the phone.
Obviously they do not require respect through respect but respect through authority.
Best retribution: Kill them with kindness. When I run across people like this in my profession (nearly every day) I overtly, no, profusely smother them with kindness. I go out of my way to dissolve their aggressions by making them think that I am their best friend and my sole interest is their priority. It works. I have used it for years. If they only knew. Maybe that is all they need, someone who they think appreciates them. Next thing you know, they can't say enough good about you. Just don't let anyone know what you're doing or it will spoil your strategy. Just play the game forever and they will stay off your back and out of your face.
Good luck
2006-10-06 12:27:40 · answer #2 · answered by BP 4 · 1⤊ 0⤋
Some people are just simply not raised right.
However, proper manners includes that we don't point out the poor manners of others. Instead, we have the grace to know that they are wrong, but look past it. There may be a more subtle way of alerting these people to their poor phone etiquette, but I wouldn't involve a third party (you will only embarrass the individual and anger them) unless this is affecting your job or business of the company. (ie, losing customers due to poor service should be brought up to the individual in a tactful way)
2006-10-06 12:17:35 · answer #3 · answered by Rainy Days and Mondays 3 · 4⤊ 0⤋
You just keep being respectful towards people even if they act like they just come up the the gutter. Position of power makes some people act in ways that are awful and rude. She needs to stop and consider how she came about the position she's in and realize everyone is replaceable. Don't let her get to you, consider the source . What comes around goes around, I truly believe that. One day she will truly need you then it will be up to you.
2006-10-06 12:36:38 · answer #4 · answered by purrfectsandcastle 3 · 2⤊ 0⤋
Some people will never be able to act respectfully because they are so clueless about how they are acting. These are the same people that will blow up if they think they have been slighted, but don't have any common courtesy for anyone that they feel is beneath them.
2006-10-06 12:45:05 · answer #5 · answered by Anonymous · 1⤊ 0⤋
hey, so much for thinking. more and more, behavior is not what it used to be. taught? i don't know, bad day? is that really an excuse? seems like everybody uses that one. first try an e-mail, then go to your boss. there is no excuse for bad manners. at work, on the road or at home with your family. if you follow the rules it is permitted for you to expect good manners, and respect from others. and yes, to point it out, and take action, yes .
2006-10-06 12:29:11 · answer #6 · answered by tgdjm 3 · 1⤊ 0⤋
Some supervisors are just plain as$holes and are in dire need of leadership training.
2006-10-06 12:15:10 · answer #7 · answered by Anonymous · 0⤊ 1⤋
i learnt that..you do not have to respect any person who does not show you respect.
2006-10-06 12:15:07 · answer #8 · answered by ash 7 5 · 0⤊ 1⤋