Why is it that people do not use common phone manners when calling places of business?

Question

I work at a hotel and I love my job. But there are pet peeves of mine that drive me up a d@mn wall! Like the fact that I say " Hello, thank you for calling..........(my place of work) my name is Tiffany, how may I help you?" The responses that I get are " Yeah how much are al yalls rooms for ........ (date)?" Not a hi or a hello but a YEAH. And then 90% of the time people never say goodbye, they just hang up! Barely a thank u or anything. And you can tel if the person is using a cordless phone or a corded phone. Because if they have a cord they SLAM the phone down. And the noise hurts my ears very badly because our phone is sensitive to loud noises.

So people please when you call any place of business to speak with an employee please please please use common phone manners like hello, goodbye, please and thank you. It really makes us less cranky to deal with and often times can make our days.

I understand that they are potential GUESTS, never customers, and that my salary does come from the money that comes into this hotel. We are placed under a great deal of stress so it is always polite and refreshing to hear please thank you hi and goodbye. I do make sure to use them and I am as nice as possible especially when people interupt me when i am trying to tell thme their information.

Answer 1

It is so much easier to forget ones manners when one doesn't have to look at the person. Maybe that's the reason - or maybe they were never taught telephone etiquette in the first place. Guess your best bet is to simply pity them and be glad you know better. At the same time, they are potential customers, ill-mannered or not. Doesn't forgive their behavior but maybe will help you better put up with it. If they stay at your hotel, they help pay your salary.

Answer 2

I was a receptionist for 7 years and when people did not get their checks or providers or attys did not get paid people were VERY rancid or rude.

When you talk on the phone you are representing your company and people seem at times to have no class or no manners.

People are negative and yes their should be polite proper manners exchanged when speaking via phone.

I make it a point to address people by Mr, Ms Mrs Jones etc NEVER by their first names because I work for these people and I don't want to give the impression that I want to be friends with these people it is called work for a reason.

Etiquette is very important and people need to be more proper at places of employment and the golden rule helps treat people the way you would want to be treated.

Answer 3

Unfortunately, society has lost the art of manners. Just look at what is on your boob tube. Women are being exploited in every video that you watch. Ebonics is considered "cool". Parents need to use them more often so our children will use the same practices. Society needs to put a higher premium on people that do use manners. I think people with manners automatically get a 5 percent discount. ;)

Answer 4

Unfortunately, many people do not have manners these days. And parents these days are not encouraging their children to use manners or even teaching manners. And this is the result, ignorant, rude, ill spoken individuals. And more importantly i don't think the parents themselves have manners or proper telephone technique. very sad, very much a reality in our society today.

Answer 5

How can this fail. A poem approximately my 2 generic people on YAP. a brilliant examine and back a brilliant rhythm. i replaced into daunted initially by using the line length, yet this worked completely because of the fact the rhythm is so good. The Greek lady in the food market sounds humorous. slightly a Greek tragedy that she have been given caught out in her insult. i wish Pandora complimented her on her deep brown eyes and the milk she replaced into carrying ;)

Answer 6

I use the same manners on the phone as I do in person. I find that clerks are willing to really go the extra mile for me, even so far as giving me their competitors' phone numbers if they think that will help me.

Answer 7

There are alot of ignorant and rude people out there. I also work at an office where I am constantly on the phone and I understand exactly what you are talking about.

Answer 8

That's just how some people are....i hate it when sales people call me at work and is absolutly rude........