Bank of America had a system glitch and my finance charge went from $6.74 to $224.03. All they could say was I'm sorry we had a glitch. This is how the credit card companies make it rich.
2006-10-02 17:57:12 · 5 answers · asked by angie baby 2 in Business & Finance ➔ Credit
scott? Was it Bank of America? I am so livid right now. I have been on the phone for the past two hours. I have notified the local news and BBB. They sent me an offer I accepted and they say that the system just now caught up....this offer was sent to me in July !!!!!
2006-10-02 18:07:40 · update #1
I spoke with two managers tonight....again, all they could say was that they were sorry that there was a system glitch and that the promotional offer should not have been sent to me. Funny that didn't have any glitches until they posted a monthly payment and saw the balance transfer. Don't get me wrong I owe my debt but for them to extend and offer and then jack me for 200.00+ a month in finance charges???
2006-10-02 18:19:41 · update #2
Stop paying them. I did it and it worked.
Go here.http://www.integritydebtoption.org/message.ram
2006-10-02 18:03:24 · answer #1 · answered by Anonymous · 0⤊ 0⤋
I would go to a local bank branch and start there, usually they will try to resolve the matter locally. If that doesn't work, I would go after the actual credit card company (hopefully it's Visa) since they will open a fraud case on your behalf and research the hell out of the transaction until its resolved, usually in the consumer's favor. Being that I work for a large bank, I know the people at the "bottom" can never help, so you need to go for a VP or higher manager right off the bat. Also, it's not a good idea to close that account/card, since that will only harm your credit score, the debt will not go away, trust me. Hope that helps.
2006-10-02 18:13:04 · answer #2 · answered by solid703 1 · 1⤊ 0⤋
Make the credit card company get to the bottom of the "glitch". I would phone every day and ask for a supervisor. If you don't get satisfaction at that level keep going up the ladder. Someone should be able to sort it out but sometimes the underlings can't do anything.
2006-10-02 18:03:27 · answer #3 · answered by huckleberry 5 · 1⤊ 0⤋
If you feel you have been a victim of fraud, contact your State's Attorney General. You can file a complaint and they will follow-up.
2006-10-03 00:51:19 · answer #4 · answered by troythom 4 · 1⤊ 0⤋
boy oh boy do they ever!
2006-10-02 18:05:02 · answer #5 · answered by moejaymom 3 · 1⤊ 0⤋