Show an interest in the customer Offer extra advice, Let the customer explain the problem, Understand,service?

Answer 1

I do not understand the question...

PS I've just noticed that you've asked this question twice...I STILL don't know what you mean...

Answer 2

yes its one of the cornerstones of good customer service

listen to what your customer is saying, they may not fully articulate what they want, why they want to buy a product. if you understand what the customer wants you may understand what is motivating the purchase and you can then providse information to help the customer make a reasoned choice.

if you show interest in a customer, beyond how can I make a sale, then its likely that they will make a purchase from you.

But you must listen and understand and make suggestions which meet the customers requirements not your sales targets. After all its the customer that lives with the product not you. by all means point out other products which meet the customers requirements and even provide additional capabilites which the customer isnt aware of, but dont patronise or talk down to the customer. they can decide where they spend there money and if they feel you are not meeting their needs they can go elsewhere

many years ago I decide to buy something from Comet, a spotty youth asked if he could help, Id read the display cards could see little to differentiate the product and thought what the heck ask the salesguy to explain the differences. he promptly read the cards in front of the devices (which I had alredy done at length), didn't even read them thoroughly and advised the most expensive for no reason. my response quick exit to somewhere where they had product knowledge.

Answer 3

huh? You signify the corporation you artwork for and whilst that guy or woman calls you and yells they're yelling because of the fact of a situation "you" would desire to take heavily and remedy. in case you get all tied up in thinking he's yelling at then you definately your attitude is all incorrect. No geezes allowed. remedy the concern like the expert you're (or meant to be). No, i'm not advise to telemarketers because of the fact i understand they have a script and might't quite answer my questions. If a CSR sounds such as you do and might't or would not even attempt to remedy a situation, sighs loudly or despite I call for their supervisor and advise they be fired. while you're only an "in-between receptionist sort guy or woman" then tell them that, and which you would be happy to pass them to the main appropriate branch. Yeah, I all at as quickly as met that too, the electrical powered corporation isn't human beings orientated, a minimum of not here. as quickly as I have been given into my house they needed me to pay 3 months nicely worth of electric powered use as a deposit yet claimed it became purely one month. I had to fuss with them and function them look up some years of earlier service and stable fee history earlier they might relent. Yeah, all they desire is funds and that they don't probable care how they get it, even nevertheless they lie and trick human beings.

Answer 4

Did you accidentally cut and paste a summary of your customer service skills here - YOU'RE FROM INDIA AREN'T YOU .... your life surrounds a script

YOU STOLE MY CUSTOMER SERVICE/CALL CENTRE JOB

Answer 5

Service yes, understand no.

Answer 6

it's a good philosophy