vantage computers, heard of them, any opinions on them?

Answer 1

It looks generally positive, maybe a couple of bad reviews:

http://www.pcadvisor.co.uk/forums/index.cfm?action=showthread&threadid=226899&forumid=2

Another bad review:

http://www.reviewcentre.com/reviews-all-106016.html

Good Points
Appears cheap.

Bad Points
Don't deliver. Ignores your contact. Keeps you hanging around for months at a time without info. Don't refund when you eventually get tired and cancel.

General Comments
To cut a very long story short, I ordered a custom PC for £2700+ on 29th June from Vantage Computer. They charged my credit card same day. All over their website it says 7 to 10 days build and deliver time.

Numerous attempts to contact them after this period had come and gone, went ignored. They don't even pick up their sales line phone half the time! Eventually, on 20th July, they communicated that they couldn't yet supply the system and I was given the choice of up or downgrading or waiting. I said I would wait if their estimate that it would be ready the following week was accurate. It wasn't. I tried contacting them several more times.

When they did reply, on 3rd August, I cancelled my order at their suggestion, and asked for an immediate refund. Since they'd had my money over a month, I was about to start paying interest on cash I hadn't actually spent. They said it would take 3-5 days and that was 'down to my cc company'.

It's now the 16th August and my credit card company informs me I have not received a refund and one is not pending.

My attempts to contact them all this week have been ignored, and they still haven't processed the refund, so I'm out £2700+, more since I have to start paying interest now, while going through the motions of disputing the sale with my credit card company. Nearly 2 months after I wanted one, I still have no pc!

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It sounds like their customer service is not very good.