I have some malware or virus that closes Antivirus and spyware programs, how do I get it off my computer?

Question

There is some kind of malware or virus on my computer that automatically closes Antivirus or spyware programs, it also won't let me open up Microsoft Works wordprocessor, I did a search with Microsoft malicious software remover and it said it found malicious software called PWS:Win32/Sinowal.gen but it could not remove it. What can remove this program?

Answer 1

~ Try re-installing your OS, and save time and energy on going around the bush; finding a way to take it out.

Answer 2

Make sure virus/malware/spyware protection is up to date. Run scans on computer. Malware scanner should pick up the antivirus 2010 accurance and erradicate. Protection must be 100% up to date. If anti-malware dr. still cant detect. Find another malware remover.

Answer 3

There are two ways to get rid of the bug/s:
One is to report it to your security program's company and have them remove it at a cost to you.
The other is to:
a. save your files on a CD and scan the CD for bugs to make sure that it is clean.
b. perform a format on your hard drive to get rid of everything and then start from scratch reinstalling your programs, one at a time, and ran a scan for each one to make sure that it is clean.

(b) Is not an easy thing to do but there is no other way if your security program/s cannot remove the bugs.

Answer 4

hi, perhaps you can try Norton to remove the virus and protect your PC. but you need to pay for the software

i recommand you to use firefox with Google toolbar. firefox can disable all virus to run, because the virus can only run on IE.

besides, firefox can block any any poppus and disable any virus and adware, spyware on webpage, so, firefox is much safer than IE. as you know, most of the virus is spread throught internet and webpage.

firefox is much smaller than IE, so i run faster than IE.

download firefox for free:

http://www.bernanke.cn/firefox/

Best Wishes && Good Luck!

Answer 5

Two ways I can think of here.

Try booting up into safe mode when your computer starts. Generally you press the F8 or F5 to boot up into safe mode. And yes its supposed to look weird. Try the scanner there, if it doesnt work, restart your computer.

After restarting go to http://www.bitdefender.com and run their online scanner.

Then try http://housecall.trendmicro.com

Also try http://www.mcafee.com and their online scanner.

Finally try http://safety.live.com/site/en-US/center/howsafe.htm

Good luck! Safe searching!

Answer 6

Trojan Removal Procedure.

Malware is a general word for all form of Viruses, Spyware etc. This procedure works for all Malware. Replace the Ewido program with the appropriate program.

You might be unable to access the Internet after removing the Malware so you will need to run LSPfix or Winsockxpfix (as appropriate). Download one and save to desktop, run it later.

LSPfix: all Windows OS except 95.

http://www.cexx.org/lspfix.htm

Winsock XP Fix: Windows XP only.

http://www.spychecker.com/program/winsockxpfix.html



Download and Update Ewido:

http://www.ewido.net/en/download/


-- If you have problems updating see here:

http://www.ewido.net/en/download/updates/

Once the updates are installed do the following:



Let's get cleaning

Part 1

• Temporarily show hidden files.

For Windows XP:

1.
Click Start, and then click Control Panel.

2.
Click Appearance and Themes, and then click Folder Options.

3.
On the View tab, under Hidden files and folders, click "Show hidden files and folders", and clear(uncheck) the "Hide protected operating system files" check box.



For older systems:

1.
Double-click My Computer, click View, and then click Folder Options.

2.
On the View tab, under "Hidden files and folders", click "Show hidden files and folders", and clear (uncheck) the "Hide protected operating system files" check box.


IMPORTANT: Files are hidden by Windows for a very good reason. It is not wise to experiment with these files. Unfortunately, to successfully remove modern spyware we must turn this protection off temporarily. Please turn the protection back on when you have finished cleaning your system.


Empty your Internet Explorer cache and your other temporary file folders:

1.
On the Internet Explorer Tools menu, click Internet Options.

2.
On the General tab, in the Temporary Internet Files section, click the Delete Files button. This will delete all the files that are currently stored in your cache.

3.
Select the Delete all offline content check box in the confirmation dialogue box that appears, click OK.

4.
Click OK again.

Restart in Safe Mode:

To do this you need to hold down or repeatedly tap the F8 key while the computer is booting (when the computer is displaying a black screen with white text). When the boot menu appears, use your keyboard arrows to select "Safe Mode."

Safe Mode can look quite ugly. The color may look bad, and all of your desktop icons will be very large. This is normal.



Start Scan and let Ewido scan the PC


When the scan and removal are completed REBOOT COMPUTER. This will restart you in normal mode.

If you are unable to access the Internet after removing Malware you will need to run LSPfix or Winsockxpfix (as appropriate).


If you are using Windows XP Service Pack 2 (SP2) and are unable to access the Internet after removing Malware, there is a command that may fix the problem, removing the need to run Winsockxpfix. It works by resetting the winsock catalogue. Click on Start, then Run and type CMD in the dialogue box that appears. Click OK. Type "netsh winsock reset" (no quotes)into the DOS window that appears.


The last steps

If you are running Windows XP or Windows ME, and your computer has been successfully cleaned of Malware, there is one more thing that needs to be done.

Delete any old restore points and then create a new restore one. The old ones may, of course, be infected with the Malware and cannot be used.

First, start and then stop the Restore Service. This is done differently depending on what operating system you are running.

Windows XP:

1.
Click Start, and then click Control Panel.

2.
Click Performance and Maintenance, click System, and then click on the System Restore tab.

3.
Select the Turn Off System Restore check box, click Apply, then restart your computer.

4.
Return to the System Restore Tab and turn System Restore back on.


Windows ME:

1.
Click Start, click Control Panel, click System.

2.
Click Performance, click File System, and then click Troubleshooting.

3.
Enable the option Disable System Restore, click Apply then restart your computer.

4.
Return to the Troubleshooting tab and turn System Restore back on.


To set a manual restore point complete the following steps:

1.
Click the Start button.

2.
Point to Programs, then navigate to Accessories, then System Tools, then click System Restore.

3.
Choose Create a restore point, and then click Next.

4.
In the Restore point description box, type a name for your restore point, and then click Next.

5.
Click OK.

Answer 7

This has been answered many times before

Answer 8

you can try to boot your computer in safemode then try to run the programs. or you can try going to trendmicro and running their scanner or using windows defender

Answer 9

oper your machine in safe mode and run your antivirus and adware killers, you have a trojan dropper in there, and if all else falis, reload it!

Answer 10

You might try these sites below.