30 minutes ago a virus was detected in my computer. it was W32.Rontokbro.k@em . 14 programes were affected. i used my Norton AntiVirus programe, it could delete 10 but 2 failed to delete.they remain. what should i do to protect my computer?
2006-09-28 04:53:54 · 10 answers · asked by Natasha 2 in Computers & Internet ➔ Security
p.s. sorry the virus is W32.Rontokbro.K@mm
2006-09-28 04:56:41 · update #1
Reboot the computer in Safe Mode (Press the F8 key repeatedly during boot up until you get the screen with the Safe Mode option)
Run the virus scanner again (When in Safe Mode virus scanners are more effective)
Reboot the PC to return to Normal Mode
The virus scanner was probably unable to clean the last couple files because they were in use by the virus. When you boot in Safe Mode it does not load or use any files except the minimum needed to start Windows. So it will be able to clean/delete the last of the files in safe Mode.
2006-09-28 05:00:58 · answer #1 · answered by dewcoons 7 · 2⤊ 0⤋
Uninstall Norton and install McAfee Antivirus software. It's over 10 times better than Norton.
2006-09-28 12:14:16 · answer #2 · answered by alloy 4 · 0⤊ 0⤋
hi, perhaps you can try Norton to remove the virus and protect your PC. but you need to pay for the software
i recommand you to use firefox with Google toolbar. firefox can disable all virus to run, because the virus can only run on IE.
besides, firefox can block any any poppus and disable any virus and adware, spyware on webpage, so, firefox is much safer than IE. as you know, most of the virus is spread throught internet and webpage.
firefox is much smaller than IE, so i run faster than IE.
download firefox for free:
http://www.bernanke.cn/firefox/
Best Wishes && Good Luck!
2006-09-29 01:03:13 · answer #3 · answered by Anonymous · 0⤊ 0⤋
Uninstall Norton, and install AVG or some other useful virus program.
2006-09-28 11:56:49 · answer #4 · answered by Laquishacashaunette 4 · 0⤊ 1⤋
Norton is a piece of junk. Try usring BitDefender Free Edition or Avast!.
http://www.avast.com
http://www.bitdefender.com
2006-09-28 11:57:23 · answer #5 · answered by ɹɐzɔ 7 · 0⤊ 1⤋
restart and hold F8.... then select startup in safe mode and run norton again, it will be able to delete those files
2006-09-28 12:01:37 · answer #6 · answered by cyrus_xi 5 · 0⤊ 0⤋
shutdown your computer
open it. try again to clean it by avg antivirus
search google for this virus.
You may find a software to delete it.
2006-09-28 11:59:11 · answer #7 · answered by iyiogrenci 6 · 0⤊ 0⤋
Try scanning in safe mode
for further computer help
http://computrhelp-downloads.blogspot.com
2006-09-28 12:38:00 · answer #8 · answered by Balu 5 · 0⤊ 0⤋
Find the patch for the virus and run it ...
2006-09-28 12:05:00 · answer #9 · answered by stranger4u s 1 · 0⤊ 0⤋
http://www.ewido.net/en/onlinescan/
2006-09-28 12:52:21 · answer #10 · answered by Anonymous · 0⤊ 0⤋