My mobile phone operator T-Mobile informed me that I was upgrading to the latest Blackberry handset and the next version wouldn;t be available for a year. So I upgraded to the 'latest' version. Three weeks later and a new version is due out! I feel i've been mis-informed and they should swap over the phone for the latest one. I'm out of the 7 days 'cooling off' period so they say its hard luck. I suppose its like buying the latest car only to find a newer version is due in 3 weeks and you weren't told about it just so they could get the sale! Can I do anything?
2006-09-27 22:02:20 · 8 answers · asked by rogers_m 1 in Consumer Electronics ➔ Cell Phones & Plans
Well i've looked into the options for this, theres no way I can end the contract early unless I want to pay the outstanding amount (i.e 12 months line rental), I can't send the handset back and refuse to pay becuase of the 'Distance Selling Regulations' which is a crap policy that the government has drawn up to supposedly protect the consumer. So i'm stuck with the handset and 12 months contract unless theres some kind of loop hole someone knows.
2006-09-28 03:26:30 · update #1
contact citizens advice they can tell you if have a case
2006-09-27 22:10:52 · answer #1 · answered by gosport girl 3 · 0⤊ 0⤋
I don't think you can do much about it. They seem to hold all the cards.
Last year I travelled abroad and had my phone put on to international roaming. They informed me that if I received any calls from UK I would have to pay and I accepted this.
However they did not tell me that any local calls I made whilst abroad would be charged as if made from UK.
I ended up with a bill for £400 after 3 weeks and they just told me there was nothing to be done about it
2006-09-27 22:13:30 · answer #2 · answered by George 3 · 0⤊ 0⤋
Write to watchdog you might not be the only one they palmed of with old stock, and send T-mobile a copy.
Change networks, sell your device and get the latest one on the new contract and tell T-mobile to stick it.
Good luck
2006-09-27 22:52:34 · answer #3 · answered by john g 2 · 0⤊ 0⤋
Yep, after the kind is disconnected. After six months they are used again. its extra hassle-free in pay as you flow then contract, as pay as you flow phones are automatcially disconected after 6-3 hundred and sixty 5 days of no need, and the kind receives recycled.
2016-11-25 00:09:06 · answer #4 · answered by winkleman 4 · 0⤊ 0⤋
Yep, after the quantity is disconnected. After six months they're used once more. Its more fashioned in pay as you go then contract, as pay as you go telephones are automatcially disconected after 6-one year of little need, and the quantity gets recycled.
2016-08-09 15:20:50 · answer #5 · answered by ? 4 · 0⤊ 0⤋
TELL T.MOBILE YOU ARE GOING TO A NEW NETWORK AS YOU HAVE BEN MISLEAD AND HAVE TOLD ALL YOUR FREINDS AND FAMILY CURRENTLY ON T MOBILE TO CHANGE THERE SERVICE PROVIDER TELL THEM YOU HAVE RECIEVED FREE O2 SIMS FOR EVERYONE LIE THEY DID
2006-09-28 03:04:36 · answer #6 · answered by linali 3 · 0⤊ 0⤋
Telephone trading standards, and explain to them.
2006-10-01 09:04:53 · answer #7 · answered by Spanner 6 · 0⤊ 0⤋
File a lawsuit......works in America. lets see if ti works here???
2006-09-27 22:26:11 · answer #8 · answered by Anonymous · 0⤊ 0⤋