Okay so I work at a place that has parties for kids. We sometimes get tips from the parents and we split them with everyone who is working. One night a lady had a party and my shift manager made a huge mistake and told the mom her party was free when it wasnt supposed to be. To make a long story short the mom said okay then charge me 150.00 and split it between the 3 of you as a tip. We did that and now my General manager is taking our tip away and using it to pay for her party. But the thing is she didnt call the lady she said it was our companys mistake so we have to take care of it not her. Is this fair? Should I have gotten this tip? What can I do/say with out getting fired or getting my GM and owner agaisnt me. I just wanted to know if they can even do something like that it just doesnt seem right to me. I could see if the mom wanted her tip money but its not like that.
2006-09-27 18:49:08 · 6 answers · asked by buddrfly421 1 in Business & Finance ➔ Other - Business & Finance
The shift manager was fired and the amount that the 150.00 (the tip) doesnt covered comes out of the shift managers pay check
2006-09-28 03:41:28 · update #1
That manager should be fired.
Its his mistake, and any tips are for the ones who was involved in the service to that customer..
The tip should not be for anybody else, including other workers who didnt service her & her party.
If the customer felt it justiifed to tip any amt she should not only be informed about this error, but she herself should file a complaint.
If & when I ever tip a unusual tip, I go out of the way to make sure the individuals get it, and leave communication in place to find out if mgmt got a hold of it.
2006-09-28 01:14:32 · answer #1 · answered by pcreamer2000 5 · 0⤊ 1⤋
Well, it may not seem fair because it wasn't your fault, but somebody has to pay the price. That person should really be the manager. However, unless you're willing to risk your job and damage relationships - I mean your boss could make your life more miserable if he wanted to. I think you got ripped off and that you're getting taken advantage of for your hard work - you should get a job where you can get better tips and more respect. But get at least one year of experience and don't quit your current job - get a new one first and don't ever tell a potential new employer on an interview that you were taken advantage of because they will be afraid you'll be a whinner. Just say you're looking for a new exciting experience where you can apply your skills and talent and learn new things. Especially around the holidays is a great time to apply for positions as a banquet waitress at at one of the big hotels like Marriott or Holiday Inn - they're always looking for more people then - it's alot of fun, you'll get way better tips, training and they don't let anybody get away without paying. Bonus - working with a big company means when something goes wrong and it's not your fault - you wouldn't have to pay the price like this. The manager might lose his job - but you wouldn't lose your tip. It's also alot of fun because you can work at weddings, baby showers, New Year's Eve parties, retreats, graduations, even proms and fun events like that. It's also a classier job. Once you've served the meal, it's easy as cake for the rest of the banquet. You'll meet all kinds of interesting people along the way too. The place you're at now doesn't deserve you - and you should move on - but do it in a diplomatic way. Leave saying - you found a job you'll enjoy more and leave it at that.
2006-09-28 02:01:05 · answer #2 · answered by ? 6 · 0⤊ 0⤋
tough one. A supervisor made a mistake, and is recovering at your expense. A good supervisor would not have made that decsion so I assume she is a person who has power but has not morales. If this is the case things probably won't get better.
Tough call, but in your situation, I would start looking for another job now. And when I got one, I would politely explain why. No use getting angry about it or calling her down... she won't learn that way. But if you tell her while the cards are in your hand, maybe you can get her to take the first step in being a better person. But, I am afraid the tip is not going to end up with you....
What a shame there are supervisors being made everyday who lack either the experience or morles to do things right, And they won't learn, unless they are corrected. But, as said, if it were me, I would want all the cards in my hand first.
Good luck! And good question!
2006-09-28 02:05:11 · answer #3 · answered by k r i s 3 · 0⤊ 0⤋
Sounds like the shift manager made a mistake, not you. And your GM should give you your money, $50 is your take. Tell your GM to stick it. The shift manager should put up the bill.
2006-09-28 02:20:24 · answer #4 · answered by hey you 5 · 0⤊ 0⤋
<>You should not have to pay for a mistake someone else made. Go to the GM or owner and tell them what happened. If anyone should be charged, it is the person who told the customer the party was free. (You might want to NICELY ask the customer if she will vouch for this, too).
2006-09-28 01:59:53 · answer #5 · answered by druid 7 · 0⤊ 0⤋
Yea they can. It seems crappy especially in your cirumstance, but think of it this way.
You go out to eat and rack up a $20.00 bill. When the waitress brings it to you, you say, here is $25.00 cash as a tip, I will put the meal on my credit card. Then when she turns her head, you take off running out of the restaurant. The restaurant would take $20.00 from the waitress.
2006-09-28 02:00:43 · answer #6 · answered by B H 2 · 0⤊ 0⤋