I moved from my old address to the new address several months ago. I called AT&T customer service several times to make sure my cancellation including long distance services. However, they are still sending me a bill for the long distance plans for my old phone number. I no longer can trust their telephone customer service. Very tired! What should I do?
2006-09-27 14:09:47 · 6 answers · asked by Anonymous in Consumer Electronics ➔ Land Phones
I already gave them my new contact information, and I received the new biil at my new address.
2006-09-27 14:32:59 · update #1
My problem is regarding to my old phone number which I had been using at my old address. I am no longer resident of that address. I am no longer user of that phone number.
2006-09-27 14:50:36 · update #2
http://www.whitefence.com/
goto this website and put in your address>>>see if you have another provider in your area...
I was so sick and tired of messing around with phone companies too!
2006-09-27 14:39:37 · answer #1 · answered by Anonymous · 0⤊ 0⤋
Unless you have a contract that requires you to pay them for a certain period of time, you should PIC your new number to another carrier. When the bills arrive, you just mark them with a notice that the number is no longer in service and save a copy for your files/.
2006-09-29 16:06:36 · answer #2 · answered by united9198 7 · 0⤊ 0⤋
You can file a complaint with the Public Utility Commission (PUC) in your state. Write them a letter with the timeline and the details of the facts and events. They should help you get it resolved.
I worked for a telecom company in the past and the complaints from PUC are worked upon immedietely as they involve fines for the company.
2006-09-27 21:18:58 · answer #3 · answered by Paul K 2 · 0⤊ 0⤋
You may cancel ANY long distance carrier at any time!!! I do not have ANY long distance carrier. I use a calling card for that purpose. AT&T used to charge me $3 or 4.00 a month just for the USE of the long distance connection. (Even if I never called anyone!!)
2006-09-28 10:20:49 · answer #4 · answered by RICHY RICH 3 · 1⤊ 0⤋
Be sure they aren't dinging your credit report. I got screwed over by AT&T and didn't find out about it until I went to buy a house, needless to say I was pissed.
2006-09-28 15:56:55 · answer #5 · answered by Anonymous · 0⤊ 0⤋
write them a letter saying u dont live there,give them you new address, and in close your new address, and phone number where they can call u.
2006-09-27 21:19:42 · answer #6 · answered by Anonymous · 0⤊ 1⤋