How do I file a complaint about usapplance and my order?

Question

I placed an order for a microwave oven. thay took the money out of my bank account instantly. It took over two weeks to recieve it. It was the wrong color. I called usapplance, the lady said it was my falt. So I told her I was sending it back. She said I would have to pay a 15% restocking fee. I checked with FedEx it was returned today- but I do not have the remainder of my money (about 430 dollars) They called me last week and they said they would drop the 15% charge. If I change my review of usapplance on yahoo. But they have not done anything to cause me to want to change my review.

Answer 1

Good luck, hope these help.
http://www.pueblo.gsa.gov/complaintresources.htm
http://www.complaints.com/
http://www.ftc.gov/