I have checked and my computer has everything necessary to run this software and the
fault obviously lies with your product. What are you going to do about it - I am losing a
lot of time over this.
Rumple
2006-09-25 22:08:42 · 6 answers · asked by boredtodeath 3 in Computers & Internet ➔ Internet
I work as a Senior Manager in CS and my suggestion would be as follows
"Dear Sir/Madam
While I understand your frustration with the situation and from your mail it would appear you understand the interaction our product should have with your computer, our company (insert name) must independently verify that there is a fault with the item. This can be done one of 2 ways.
You can bring/send it to a local service center who will test it and verify the quality or, as you appear to be in need of urgent assistance, have a service technician come to your home/office and identify the problem, this will not exceed 1 hour. IN either circumstance if the root cause of the problem is our product we will gladly pay for the new item and the cost of the service charge. Please advise us immediately on which course of action you wish us to take
Regards
Insert Name and position
2006-09-25 22:30:29 · answer #1 · answered by cmcmahox 1 · 1⤊ 0⤋
You're giving virtualy no info about what you purchased and what the problem is but I'll do my best . . . .
Purchasing a new system, nearly all companies have a 90 day warenty against hardware issues.
Software wise, you should have recieved all the CD's with the system. If not, you can contact the manufacturer and have them send you the CD's. They may charge a bit for the shipping and cost of making the CD's but most of the time you purchased the software on the PC with the PC itself.
If it's a different piece of software that didn't come with the system, then you need to go to the company that put out the software package.
2006-09-26 05:23:10 · answer #2 · answered by perchinawhitewinesauce 3 · 0⤊ 0⤋
First of all, if you are making your complaint in writing, or by phone; I would use the products full name and any serial numbers related to the product. Then I would explain the problem throughly and consisely, mentioning the type of computer or whatever it is you are using their product for. I would ask if there is a technical support person who might be able to assist you. If the problem does lie with the manufacturer, ask what they will do to make it right. Use correct spelling and grammer.
2006-09-26 10:39:24 · answer #3 · answered by MARIA K 3 · 0⤊ 0⤋
The best way to deal with _anything_ professionally (including the simple act of posting a question to Y!Answers) is to show your target audience some respect from the outset. Simple things like spelling words correctly and not using childish made-up phrases like "any1". It isn't hard to spell or type "anyone", and anyways, why should anyone be expected to treat you like an adult until you sound like one?
Rawlyn.
2006-09-26 05:21:20 · answer #4 · answered by Anonymous · 3⤊ 0⤋
Is this a letter you are planning to send to someone? And are wondering what kinds of responses it will elicit?
Or one that you have received?
2006-09-26 05:42:15 · answer #5 · answered by catherine02116 5 · 0⤊ 0⤋
as we have explained to you b4- it is your computer.... prob the graphics card- now please stop calling us. Hire a tech-@ you
2006-09-26 05:12:06 · answer #6 · answered by mikey 3 · 0⤊ 0⤋