what is a call centre?

Answer 1

A call centre or contact centre also known as BPO now days is a place where in all customers can call in and have their queries answered like when u call up in banks or customer support for various products.. these kind of call centres are inbound where in all calls come in...there is outbound call centres where in calls are made by telecallers to various people either to sell some thing or for collection of finances. These call centres are of two types domestic and international ...a domestic callcentre is where in all calls are made in India or with in country or with in state or city like if a call centre which is in bangalore will call Indian states and cities or even locally example....airtel , hutch,banks etc. A international callcenter is where the project is sometimes outsourced and all indian makes calls to USA ,UK,Australia,canada and Singapore mainly...these kinds of call centres mainly pay more than a domestic call centre and need to work in night shifts usually 9 hours.. a call centre has hirerachy like CSR,SR CSR,Team leader ,asst Operational manager ,manager ,GM - operations ,ceo etc.Some example of call centres IBM,ICICI one source,Dell ,24/7 ,Accenture,Convergys and ITC infotech etc

Answer 2

A call center is a physical place where customer and other telephone calls are handled by an organization, usually with some amount of computer automation.

Basically there are two types of process in Call Center

1. Inbound Call Center : An inbound call is one that a customer initiates to a call center or contact center. A help desk handles inbound calls as well, although calls may be made from employees rather than customers.
2. Outbound Call Center : An outbound call centre is a business activity where a collection of call centre agents make outgoing calls to prospective or existing customers.

There are many call center like "Answer United" is one of them.

Answer 3

A call centre or call center (see spelling differences) is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone.

A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, and e-mails at one location is known as a contact centre.

A call centre is often operated through an extensive open workspace, with work stations that include a computer, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI).

Most major businesses use call centres to interact with their customers. Examples include utility companies, mail order catalogue firms, and customer support for computer hardware and software. Some businesses even service internal functions through call centres. Examples of this include help desks and sales support.

Answer 4

A Call centre is a place where u can be called to work at any time of the day. One becomes an "OWL", sleeps by the day and is awake the whole night. Wot say, guys?

Answer 5

A call centre (Commonwealth English) or call center (AmE) is a centralised office of a company that answers incoming telephone calls from customers or that makes outgoing telephone calls to customers (telemarketing). Such an office may also respond to letters, faxes, e-mails and similar written correspondence. However the term contact centre (Commonwealth English) or contact center (AmE) is often applied when such multiple functions are blended in one office.

Answer 6

So who is going to make a public call? And who will open the Call centre?

Answer 7

A callcenter is a place that subcontracts from a large company. At the CallCenter, an employee may answer emails, take telephone calls, make sales calls, and moderate online internet conversations. Basic customer service.

Answer 8

A Call center handles all telephone communications with new and existing customers. It is the subset of BPO and contracting of a specific business task, such as payroll, to a third-party service provider.

Answer 9

Any location within a company where quantities of incoming and/or outgoing calls are handled by people, telephones, and computers. Call centers route calls to the appropriate agent or operator

Answer 10

call centre is a place, there employers lose their brain power when they working at night shifts