I've been trying for 8 mos to get them to correct a billing issue where their customer svc. people agrees that it's their fault. Each time I call I'm on the phone for at least 1 1/2 hours. It's going to the point where going to court is the best way to resolve the issue at once.
2006-09-25 08:30:20 · 11 answers · asked by NoUdaMan 2 in Politics & Government ➔ Law & Ethics
I assume you mean small claims court. Have they cost you money that you've overpaid? If so, small claims court may help in recovering it.
However, they cannot force Sprint to fix their billing system or lousy customer service.
2006-09-25 08:52:14 · answer #1 · answered by SPLATT 7 · 2⤊ 0⤋
1 1/2 hours?!? Wow, you were lucky! I was put on hold for so long that their computer forgot what department I was trying to reach!
Sprint customer service is a joke! After waiting 2 hours to talk to someone that didn't speak very good English, I decided to drive to the sprint store and talk to someone in person. To my dismay, the person on the phone spoke better English than I thought!
It was when they wanted to close for the night that I finally was able to get my problem resolved! I am now happy to inform everyone and anyone that cares to listen... I am NOT a SPRINT customer any longer! I took my $2800 per month service somewhere else... you think they care? Think again!
You can sue a company anywhere they conduct business. Good luck... they don't care if you owe them $10, they will spend $1,000,000 to prove it.
2006-09-25 09:36:07 · answer #2 · answered by J j 3 · 1⤊ 0⤋
You can probably sue in the court where you live. Check with the Secretary of State for your state to obtain the name and address of the resident agent.
You should seek the advice of a lawyer in your area, even if you just want to go to small claims.
I am a former Sprint PCS, DSL, Home and Long Distance customer. I am proud to head a Sprint Free Household since November, 2005!
2006-09-25 08:31:57 · answer #3 · answered by www.lvtrafficticketguy.com 5 · 1⤊ 0⤋
Seriously, do this:
Go into the store. A corporate store, not an indirect that sells everything and Sprint.
Immediately escalate to the store manager. SMs usually do not work on Sundays, and have either a Tues, Wed, or Thur off. I would suggest going between one and four o'clock. DO NOT talk to a Senior Consultant. They are reps with keys. DO NOT talk to the assistant manager. They usually don't do sh!t with customer service. Talk to the store manager only.
If the rep asks you what it's about, don't tell them, they will go to the back, get their manager and say, "there's a guy out here that TOTALLY pissed. He won't even talk to me about it." (this is probably verbatum!) and the manager will come out and ask you what's going on. Explain to them what's going on. He will "look into it" but don't let him. Get him on the phone with customer service NOW with him there with you. Customer service will say that you need a credit. Make him do it then. If he refuses, get the name and email address of his RSM (Regional Sales Manager). They have to give you their name and email address. It's corporate policy.
BTW, whatever they do or do not do, make sure they notate it in your account and get a printoff of the note so that you ensure it gets done. I don't forsee you having an issue getting this done.
If you ask for that, he will usually help you out pretty quickly. If not, email me, and I will see what I can do. fsummerstevenson@yahoo.com
Also, if Sprint does not keep up their end of providing you with the service that you deserve, you can get out of your contract without having to pay an early termination fee. It's kind of a hassle, but it's definately doable.
BTW again, Sprint's corprate HQ is in Overland Park, Kansas.
2006-09-25 08:47:54 · answer #4 · answered by Summer 5 · 1⤊ 0⤋
You can most definitely file suit in your local small claims court and it will be taken from there. You may also want to consult with a lawyer to boost your case. Make sure to bring all your bills, phone record, check returns, bank record, etc. to court with you to prove your point. Sprint may also decide to settle out of court with you to not waste thier time over what to them would be a relatively minor issue.
2006-09-25 08:33:53 · answer #5 · answered by msi_cord 7 · 1⤊ 1⤋
You can file in small claims where you live I believe. It will be up to sprint to send a representative to the court. They may try to ask the court to have the proceedings moved though, so be warned.
2006-09-25 08:38:06 · answer #6 · answered by Anonymous · 0⤊ 1⤋
Since Sprint is a vendor that opporates within your state they are liable in that jurisdiction and can be brought to court there. When doing so remember to include time wasted. It offers a point for compromise.
2006-09-25 08:35:50 · answer #7 · answered by Mark S 3 · 0⤊ 1⤋
You may sue anyone in small claims court, as long as the damages fall under the maximum allowed in your state. Remember to ask for court fees to be paid by them as well.
2006-09-25 08:33:49 · answer #8 · answered by Anonymous · 0⤊ 1⤋
Have you tried to write the President of the company? That usually works. Cheaper than a lawsuit. They are out of Lenexa, KS I believe. Go to their main website and there will be the addresses of their top folks and you will get some action. I can pretty much guarantee it!
2006-09-25 08:34:55 · answer #9 · answered by Anonymous · 0⤊ 1⤋
I think the best way to get at a corporation is publicity. They hate bad publicity, call a newspaper or television news, I bet a reporter could get them to pay you back.
2006-09-25 08:36:18 · answer #10 · answered by evillyn 6 · 0⤊ 1⤋