I have purchased photo equipment from BH photo thru the internet. I did not recieve the merchandise which is lost or stolen. BH insist that this is my problem and not theirs.
2006-09-23 07:26:30 · 6 answers · asked by alikvar 1 in Business & Finance ➔ Credit
The 2 packages were signed, but by a false addressee, not the original person whom the packages were sent to
2006-09-24 04:32:45 · update #1
1st of all that company should have put a tracer on the package.
if there was no signature, its the company's resposibilty to file
a claim with ups or who ever shipped it.. i'm sure they had insurance on the package. you can file a dispute with the credit
card company and they will charge the company back.
2006-09-23 07:50:58 · answer #1 · answered by Mary S 6 · 1⤊ 1⤋
Depending on the terms of the purchase, BH photo may not be "technically" responsible unless you paid for insurance or a form of delivery that requires a signature on delivery. Since I doubt they send the equipment regular US mail, this probably does not apply. You have the right to dispute the charge with you credit card issuer. The card issuer must then investigate and will require proof from BH photo that the equipment was delivered. The link below is A FTC document about the Fair Credit Billing Act. It includes a form letter for disputing charges.
2006-09-23 10:35:57 · answer #2 · answered by STEVEN F 7 · 1⤊ 0⤋
Actually, when it comes to credit cards, it's their problem because you can dispute the charges as merchandise not received. They should have tracked the shipping if you were using a credit card, another mistake sellers make thinking it's your problem. Contact your credit card company right away and get the ball rolling before it racks up interest.
2006-09-23 10:39:02 · answer #3 · answered by misslabeled 7 · 0⤊ 1⤋
Contact the credit card company and dispute the charges.
2006-09-23 07:28:02 · answer #4 · answered by Anonymous · 1⤊ 0⤋
Tell you credit card company that you did not recieve the merchandize.
This happened to me also, and the CC company was totally on my side and debited the payment from the merchant...
I told them that I would cancel my acount if I was forced to pay.
2006-09-23 07:30:34 · answer #5 · answered by The Mac 5 · 3⤊ 0⤋
i ought to first look on the pastime fee i changed into paying on each card and make confident i changed into paying the optimal fee pastime card down the fastest. in the experience that they are both an analogous pastime or very close, i ought to probable pay the 4k card off for proper the following motives a million personal pride on paying one bill off 2 probable the month-to-month price on the 20k card by making use of itself is probable below the cost of the 4k card and 16k card assuming you paid the 4k you've hostile to the 20k card.
2016-11-23 17:26:28 · answer #6 · answered by Anonymous · 0⤊ 0⤋