2006-09-19 09:12:51 · 15 answers · asked by redster 1 in Politics & Government ➔ Civic Participation
I have worked with some reps that have been outstanding. I have also spoken with the spawn of Satan that have been hired by some companies.
Generally it is a low-paying, thankless job. I believe these companies get what they pay for.
2006-09-19 09:15:01 · answer #1 · answered by Jenyfer C 5 · 0⤊ 0⤋
The term Customer Service has been misrepresented recently and mistaken for Public Relations, therefore you do not get exactly the service you expect. Government offices including the Court Service Unit, Home Office, Education Department etc, now have positions for customer service while attending to the needs of the public who pay their wages, and that puts them in same league as Tesco or Asda where customer service is actually essential. What do you expect when your local council, hospital, school, MP treat you as a customer.
2006-09-20 06:04:15 · answer #2 · answered by bluebell 2 · 0⤊ 0⤋
No, and I've worked as a CSR...it's the company's fault, they want you off the phone ASAP whether the problem is solved or not...and if you stay on the phone and try to help them, you get grief for being on the phone too long. They suck.
2006-09-22 13:44:42 · answer #3 · answered by Anonymous · 0⤊ 0⤋
Ussually yes. Ofcourse you sometimes get one who is as anal as Bush and Cheney. Most of the time though they know their stuff. I like the ones who call and want an order filled at the last minute. I really have fun with them!
2006-09-21 21:44:06 · answer #4 · answered by Tom 7 · 0⤊ 0⤋
Only when the help you are asking for does not get outsourced to India. They speak English, but they do not "know" English. They sound like they are reading from a book. When you ask them to explain something in a different manner, they cannot do it.
2006-09-19 16:20:52 · answer #5 · answered by Anonymous · 1⤊ 0⤋
Depends entirely on the person and the context.
2006-09-19 16:15:19 · answer #6 · answered by Anonymous · 0⤊ 0⤋
No, they read from a script and many are not authorized to actually make decisions.
2006-09-19 16:20:18 · answer #7 · answered by Anonymous · 0⤊ 0⤋
well, depends on how they were trained. also depends on the particular person you speak with and the mood that they are in that day. depends on A LOT of factors....
2006-09-19 16:21:05 · answer #8 · answered by *~HoNeYBeE~* 5 · 0⤊ 0⤋
somtimes, it depends which company you call and if they are ready to go home for the day!
2006-09-19 16:15:03 · answer #9 · answered by madisonchic 2 · 0⤊ 0⤋
Depends, if they know their stuff
P.S. I like your picture
2006-09-19 16:20:22 · answer #10 · answered by rab 4 · 0⤊ 0⤋