YOu deal with alot of customers everyday and you give them change. And one of the customer that went through your till claimed that you short changed him ( didn't give him enough change). What do you do?
2006-09-18 16:24:46 · 10 answers · asked by chanseypokemon 2 in Society & Culture ➔ Community Service
It is standard practise in a lot of retail businesses to close the till and have a manager or second party count the till down. If you are over in your deposit, you have short changed the customer. Another thing I have done if it was too busy to close the till was to take the customer's name and number and call them at the end of business and let them know if the till was over or not. You're going to make mistakes, it's only human, but you don't want to fall for a con.
2006-09-18 18:06:03 · answer #1 · answered by hopebaymama 3 · 3⤊ 0⤋
this is the hardest to deal with as a cashier. that is why most stores would say out loud (1) how much money they received from the customers and (2) how much they are changing the customer. Also, there should be a sign in the cashier that says "count ur change b4 u leave the counter". bec its hard to point out if its the customer trying to steal from the cash register or the cashier intentionally short changing the customer. so to make it fair, say out loud amount of money u received and gave as a change, and let the customer count the change b4 they leave.
2006-09-19 02:43:43 · answer #2 · answered by The Punisher 4 · 0⤊ 0⤋
Of course I apologize profusely but I also take note of who the customer is, if they are a regular or someone new. I don't want to "rip off" customers, but I don't want to be "ripped off" either. And I count the till but most customers will have the change in their hand, to show you, and you may have mistaken the bill amount and placed it in the wrong compartment. So, usually, it can be cleared up quickly, but the other answers of counting the till down with a manager and at the end of the shift are good solutions. Peace.
2006-09-19 01:31:52 · answer #3 · answered by -Tequila17 6 · 1⤊ 0⤋
First, I never put the money in the til until the customer is satisfied with his change.
After the fact, take their name and phone number and tell them you will call them (or management will) after your til is counted at the end of your shift if there is an overage.
Hope this helps.
2006-09-18 23:34:12 · answer #4 · answered by lockesmith 2 · 1⤊ 0⤋
Make it a habit to provide a casting/receipt of the transaction. Make it a habit to count out loud (the change) to yourself when you take them out from your till, and double-count them again when you handed over the change to the customer.
2006-09-18 23:30:51 · answer #5 · answered by TK 4 · 2⤊ 0⤋
do a reconciliation of the till, if it is over near the amount the customer claims then give it back, if not, then you didn't short change them.
2006-09-18 23:43:21 · answer #6 · answered by kbraut832 3 · 1⤊ 0⤋
Call your Manager on duty and get the okay to give him the missing money. It could be a thief, doing you wrong.
2006-09-18 23:32:38 · answer #7 · answered by ? 6 · 1⤊ 0⤋
If you can't prove it , then I would give them the benefit of the doubt. It will force you to be very careful from now on about who gave you how much.
2006-09-18 23:28:19 · answer #8 · answered by To Be 4 · 0⤊ 0⤋
Immediatly offer to close and count the register.
2006-09-18 23:38:52 · answer #9 · answered by Anonymous · 0⤊ 0⤋
If he comes back later, don't give it to him/her. try to count out loud, that way he can hear you if you make a mistake.
2006-09-18 23:33:29 · answer #10 · answered by dark.axxo 3 · 0⤊ 0⤋