I just bought a 2002 Nissan Pathfinder that was supposed to be Certified Pre-Owned. The night it was purchased there were a good 4 things or more on the We Owe list that were wrong, and now there are several more things. My understanding is that this stuff was supposed to be fixed BEFORE it was put on the lot with a Certified Pre-Owned sticker on it. The sales manager just tells me when I am upset over the issues that "they are going to be taken care of", but my point is that they shouldn't have to be taken care of on MY TIME. Oh, and this has been 3 weeks now since the vehicle was purchased and we're still waiting on parts. I'm fed up and contacted Nissan themselves, but they are slow to help me out, I suppose because they are busy. At this point I just want my money back, but not sure if it's possible.
2006-09-17 06:11:27 · 11 answers · asked by Emjay 3 in Cars & Transportation ➔ Car Makes ➔ Nissan
I'm not sure if this matters or not, but the truck has 38,000 miles.
2006-09-17 10:28:55 · update #1
As long as the dealer is making a good-faith effort to put things right there's nothing for you to do but wait it out.
Forget any comments about lemon laws. Those are limited to new vehicles that are still under the initial factory warranty and within the first 12 - 18 months of service. They don't apply in your case.
If the dealer decides to give you your money back it will be strictly out of his good graces to do so. He is under no oblitation to do so unless your contract states such. If he does go that route, it will most likely be as a credit against another vehicle in his stock, with charges for the use you have received in the meantime.
Certified Pre-Owned only means that it's eligible for additional factory-sponsored warranty coverage. This is usually based on mileage, a clean title, and a cursory inspection of the vehicle. It does NOT mean that it is entirely defect-free at the time of delivery.
Usually it's a good idea to refuse delivery (and not pay for the vehicle) until all items on the "We Owe" sheet are cleared. This gives the dealer a strong incentive to get things put right quickly or risk losing the deal. Once you take delivery, all warranty claims will be on YOUR time; there's no way around that.
2006-09-17 09:50:37 · answer #1 · answered by Bostonian In MO 7 · 0⤊ 0⤋
For a vehicle to be designated "certified pre-owned" it has an inspection process that it needs to go through.
If the vehicle was sitting on the lot for a while then it may need extra work.
With the certified pre-owned program you have a guarantee that certain aspects of the vehicle repairs will be covered. You bought the car knowing there were things that needed fixed, so getting your money back is likely NOT an option.
As far as waiting for parts..... NIssan is SLOW on getting parts, especially if they are on back order.
2006-09-18 06:55:33 · answer #2 · answered by msdagney 4 · 0⤊ 0⤋
That is low mileage for a five year old truck. Did you pay for a carfax report? Did you get extended warranty? Both good things to do trust me. Used cars checked out and percertified vary from dealership to dealership. Even so the mechanic is not allowed to drive the pathfinder home and give it a real good going over. And is paid about 25 dollars to do the checks for one hour at his or her pay scale. They will get the parts in be paitent ask for a rent car while it is in the shop. Tell the service / sales manager I am leaving the car to be fixed and when it is done call me I will return your rent car. Or here is the car back...
2006-09-17 18:59:38 · answer #3 · answered by John Paul 7 · 0⤊ 0⤋
I think you got screwed. You shouldn't have bought the car if you knew there were problems with it yet to be fixed. Unfortunately, I don't have any suggetsions for you, since generally, when you buy a used car, there's little protection for the consumer under the law (lemon laws generally only apply to new cars).
Best thing to do is keep pushing the dealership. They often will go the extra mile if you throw a fuss because an upset customer can lose them future ones.
2006-09-17 06:24:53 · answer #4 · answered by Lendorien 2 · 1⤊ 0⤋
A 2002 Cert Pre-Owned....with how many miles? What needs to be fixed? I work for Nissan. I don't think that you got screwed but I think that you are leaving out a mess of details.
2006-09-17 08:21:30 · answer #5 · answered by Anonymous · 0⤊ 0⤋
the whole certified thing is just a bunch of crap. It's essentially an extended warranty backed by the dealership.
2006-09-17 06:19:39 · answer #6 · answered by shawn * 2 · 0⤊ 1⤋
You'll need to give them a chance to correct the deficiencies. They may even give you a loaner for a day if you push them.
2006-09-17 06:20:51 · answer #7 · answered by Mike K 3 · 1⤊ 0⤋
Bring it back to the dealer
2006-09-17 06:13:28 · answer #8 · answered by osunumberonefan 5 · 0⤊ 0⤋
Check your state's lemon laws out. You might have legal recourse there.
2006-09-17 06:14:13 · answer #9 · answered by inwonderofthemedia 2 · 1⤊ 1⤋
Take it back
2006-09-17 06:19:15 · answer #10 · answered by Anonymous · 0⤊ 1⤋