Several lines are closed mostly at weekends due to allegedly essential engineering work on behalf of network rail. Some companies never do any work, others drag it out forever. If the work is truely essential then why isn't it done immediately instead of at weekends and why have rail passengers not seen any benefits from it. The suspicion is that incompetent rail managers and/or equally incompetent contractors are delibarately inconveniencing weekend passengers. Can someone be made accountable for this?
2006-09-17 03:59:48 · 18 answers · asked by Paul W 1 in Travel ➔ United Kingdom ➔ Other - United Kingdom
Your complaint has no merit. This matter would never even make it to the courts. Even if you had prepaid for the transportation you couldn't do it. Find a new way to get around or just get over it. Sorry!!!
2006-09-17 04:07:11 · answer #1 · answered by rookie 3 · 0⤊ 0⤋
Network Rail is investing heavily in track renewals which are actually classed as "essential", because the track is worn out. The rail companies are not liable for compensation due to increased journey times, either at weekends or when a line is closed at short notice due to an incident such as a fatality.
Network Rail imposes severe penalties on contractors who overrun their allotted time to complete a job, so to state that some companies never do any work while others drag it out forever is an indication that you don't know what you are talking about. If you are so inconvenienced by weekend rail work, try National Express, who don't offer compensation either when their coaches get delayed by road works.
2006-09-19 04:07:43 · answer #2 · answered by Andy M 4 · 0⤊ 0⤋
How do you know that 'some companies do no work at all' and that 'some deliberately drag it out' ?! Is this your pet theory, or do you have some evidence to support these claims?
Yes, it's inconvenient, but engineering works are advertised weeks in advance so you do have the chance to plan an alternative route or change your travel date.
The UK has a very extensive and old rail network and it's a massive job to check and maintain the condition of the track. Personally I'd rather have a little inconvenience on a Sunday than another 'Hatfield'.
2006-09-17 13:54:04 · answer #3 · answered by Anonymous · 0⤊ 0⤋
Engineering work is carried out at night and weekends as this is traditionally when the least amount of people are travelling. In London and the South East in particular, the mainstay of the railways' income is through commuting, hence it would not be practical to carry out engineering work mid-week except late at night.
When you purchase a ticket, the train operating company is obliged to get you to your destination (or make alternative arrangements if they can't) however there is nothing laid down in any of the Conditions of Carriage that states that they cannot provide a bus service instead of a train where circumstances dictate.
2006-09-18 10:57:00 · answer #4 · answered by frontera2 3 · 0⤊ 0⤋
Unfortunately I don't think suing is the answer - the reason they do the work at weekends is because their are less commuters and they are disadvantaging "less" people apparently. All I can suggest is if they are delayed for some reason or trains are cancelled then you can write a letter of complaint. I have done this a couple of times when they have just decided to randomly terminate and often the train companies are very responsive and have sent vouchers often up to the price of the ticket - unfortunately it means you have to spend them on the trains, but it saves money.
2006-09-17 06:13:58 · answer #5 · answered by Beth 2 · 0⤊ 0⤋
as long as they get you to your destination there is not a lot you can do , if you get there over 1 hours later then the stated time of the journey you can send your ticket back in and ask for some compensation . Our rail network seems to be going down the pan like the rest off the companys in England , where we used to be a proud nation we now seem to be becoming a third rate nation .
We need to invest in our country now and stopp anyone and every one coming in and sponging of the state , when honest people work all there lives and never seem to get any benefits from it.
2006-09-17 04:12:35 · answer #6 · answered by micky k 3 · 0⤊ 0⤋
No - the "substantial factors" in user-friendly terms says that they are going to transport you from A to B to this point as is almost achievable in spite of if it would not say HOW so think of your self fortunate that they DO placed on highway transport interior the form of a unique-down of the rail community FOR in spite of reason. they could constantly in simple terms say "Sorry - closed for the weekend" in simple terms as you may do in case you labored in a keep and go away it as much as you to find an determination
2016-10-15 02:22:49 · answer #7 · answered by goodgion 4 · 0⤊ 0⤋
if they didnt have buses then you could try, but they are supplying transport. And they are probably doing work on the weekends because they must guess that less people need to go to work and school etc
2006-09-17 04:23:21 · answer #8 · answered by Anonymous · 0⤊ 0⤋
no, the company is not responsible for your inconvenience. They are offering a service and doing maintenance on their lines is actually making them loose money. They are already paying for your inconvenience.
2006-09-17 04:03:29 · answer #9 · answered by pleeks 4 · 0⤊ 0⤋
Rather than sue, how about expressing your discontent and request a refund if hardship was caused.
2006-09-17 04:04:20 · answer #10 · answered by Anonymous · 0⤊ 0⤋