I was recently in Leeds and the first train of two was late and i was on a fixed ticket. I asked because of my epilepsy to confirm with York it was ok they said no. Other parts of GNER had called me a liar and i felt so offended and upset. Has anybody else had a bad experience of GNER in Leeds
2006-09-12 00:48:14 · 7 answers · asked by andrew_glasgow_male2006 1 in Cars & Transportation ➔ Rail
Even if the staff are being paid **** wages we as customers dont need ot be humilsted. Also any GNER staff in Leeds would be near ot here from you
2006-09-12 01:06:33 · update #1
If you ever have any questions about your own situation with trains contact a company called Passenger Focus. Still looking for your experiences
2006-09-14 05:36:29 · update #2
welcome to the wonderful world of privatised railways, all for profit and points scoring.
there as far as i have found isn't one better than the next, they always have a third party to blame irrespective of the cause of the problem and always take the attitude that there are other options, go with virgin, take a coach or drive yourelf if you ain't happy.
if their right hand knew what their left was doing they would be dangerous!
on little anicdote for you, 4 people travelling from york to preston, 3 live in the same house, they travel on the same train with the same tickets, train due do a signalling failure in leeds has to return to york then the passengers have to take a train via harrogate into the other side of leeds station, eventually the catch a train to manchester and finally arrive in preston 6 hours late.
they all are given complaints forms that are put in the same envelope and posted, 3 get a reply from one office and 1 gets a reply from a different location, all get compensation, 1 gets £5 two get £10 and one got £20!
now if you can work that one out you are doing better than me!
2006-09-13 00:44:58 · answer #1 · answered by g8bvl 5 · 0⤊ 0⤋
GNER have always been rude - I'd had problems with Transpennine Express that meant I would have missed my connection with another operator. GNER told me I could get their train to Doncaster and it would meet my train their - it didn't..
GNERs response was not our problem - that will be £40 for a new ticket please.
The conditions of carriage state that passengers who miss trains because of faults on the railway should be assisted by any company and the cost claimed back later. GNER are the only company who refuse to help out. Though they expect everyone else to drop everything to help out (heard about a GNER train breaking down, and the passengers were told to board the Hull train to London in the next platform - but they hadn't asked Hull Trains if it was OK to transfer. The Hull trains guard ended up chucking them all back off as his train was only 4 coaches - fine for the normal traffic on the route but there was no way it could carry the passengers from a 9 coach GNER express aswell)
2006-09-13 04:34:51 · answer #2 · answered by Anonymous · 0⤊ 0⤋
I used to get GNER trains a lot from Leeds and York, only ever had problems when the tracks were being repaired or a signal wasn't working, but then I always try to go for a no-changes ticket; usually it says on a ticket "Any feasible route" or words to that effect, so you should be able to get the next available train, or the train company will transfer you.
2006-09-13 05:12:00 · answer #3 · answered by Anonymous · 0⤊ 0⤋
I had a really good experience with GNER in Leeds. Firstly I forgot my ticket. The relevent person issued me with another ticket free of charge. My train was cancelled and I had to go onto the later train. This meant I missed my connection at Peterborough so the conductor on my train phoned Peterborough and arranged for a taxi to take me to Stanstead airport free of charge. I also got a refund for my connection train. Sorry you had a bad experience with them.
2006-09-18 07:56:41 · answer #4 · answered by Dingle-Dongle 4 · 0⤊ 0⤋
Employees of GNER are paid crap wages compared to other train companies - my brother was with them 3 yr ago and he left cos they treat him like ****! The chances are that they are only giving you what the bosses are giving them. Be patient and see the customer services people, or even better independent rail watchdog.
2006-09-12 07:56:06 · answer #5 · answered by Anonymous · 0⤊ 0⤋
when you are on fixed reduced priced ticket you agree to to travel on that specific train only, this is only flexible in times of major disruption, when restriction may be lifted.If you want the flexibility of travel then get a ticket which has less restrictions so if you do miss any trains or they are running late then you are not beholden to one train.
I don't think in your case you should have been called a liar by anyone who works in the Customer Services Industry, and i would have taken said member of staff's name and made a formal complaint against them
2006-09-14 15:33:05 · answer #6 · answered by Anonymous · 0⤊ 0⤋
No one who deals with the public as part and parcel of their job description has any business being rude, regardless of their wage.
It is extremely unprofessional. If one doesn't think their salary is commensurate with their service then they are quite free to walk away, and probably should.
2006-09-12 14:05:12 · answer #7 · answered by Samurai Hoghead 7 · 0⤊ 0⤋