2006-09-11 23:23:09 · 3 answers · asked by jaygibb24 1 in Business & Finance ➔ Corporations
I believe that companies that sub-contract call center work lose integrity because the contractor has a client to lose, but not their whole business...
2006-09-11 23:28:43 · answer #1 · answered by purplepinkanddots 3 · 0⤊ 0⤋
The amount of calls which come into the call center does not justify staffing a full-time employee around the clock due to the costs associated with having employees. For example, the cost of running the facility (lease, electricity, computer and telephone equipment, job related supplies) and the cost of having employees (the company paying the employee's salary, vacation time, insurance benefits, etc).
2006-09-14 00:04:58 · answer #2 · answered by Mariposa 7 · 0⤊ 0⤋
Call centers have their place if the company is unwilling or unable at the current time to set up their own call center. You will likely not have as much control over the behavior of the call center however. I believe that it is much better to develope one in-house if you are able. It really doesn't take much either. Space, employees, a good T-1 and routing phone system, plus good training.
2006-09-12 10:55:16 · answer #3 · answered by peacemaker 3 · 0⤊ 0⤋