my girlfiend and i have just had our friend meet us for lunch and the hotel owner is now saying we have a extra guest and going to charge us more?..can they do this and if not where do i complain apart from hotel??
ps its on the gold coast qld australia..
2006-09-11 18:17:12 · 12 answers · asked by diverdan_f73 1 in Politics & Government ➔ Law & Ethics
As you are in Queensland I would suggest contacting the Queensland hotels association at http://www.queenslandhotels.com.au/
or email them at info@queenslandhotels.com.au or call them at
1800 177 594
or QLD office of fair trading at
http://www.fairtrading.qld.gov.au/oft/oftweb.nsf
2006-09-11 18:31:05 · answer #1 · answered by cehelp 5 · 0⤊ 0⤋
If you let your friend go inside your room, most hotels charge an amount to your bill.
Some hotels have a policy on that so, before checking in, read the house rules or hotel policy so there will be no confusion and your stay will be worry-free.
Try to inquire on other hotels in the vicinity if they are adopting the same policy like the hotel you are in now.
2006-09-11 18:26:44 · answer #2 · answered by shongo 3 · 0⤊ 0⤋
no they cant they could only charge you if you used the mini bar or ordered room service then you would have to pay
let the hotel know you will contact Fair Trading in Brisbane and you should not have a problem if it does go to court i think it will cost you around $31 to go to court but you will not lose it sounds like the Hotel is just trying to get a bit of extra money out of you
you can even talk to fair trading over the phone
2006-09-11 19:31:25 · answer #3 · answered by Anonymous · 0⤊ 0⤋
Visitors have no extra charge when inside the room and you can deny the additional charges. Likewise, you can complain the owner in the regulatory agency for hotels.
2006-09-11 18:27:13 · answer #4 · answered by FRAGINAL, JTM 7 · 0⤊ 0⤋
i would love to help, but i know nothing about Austrailian law, dude. i say that you would have to look at whatever rental agreement you signed...i am sure there was something. if you have nothing to go on, ask them for a copy of the policy, in writing. if no one can point out the policy in something that you signed, or something that is visibly posted, then you need to speak to a general manager. if the general manager is not cooperative, then you need to write a formal complaint...must put it in writing! everything legal always needs to be in writing. send the complaint to the actual hotel, regional and corporate offices, and whichever government agency that regulates businesses/hotels in Austrailia. i have even received callbacks from CEOs of companies. i have no shame. next thing you know, you will be staying at that hotel free for a week :)
p.s....cc everybody on all of the letters (if it goes that far). that really gets everybody's attention :)
2006-09-11 18:39:46 · answer #5 · answered by sexy law chick 5 · 0⤊ 0⤋
I don't no,whether your guest stayed there or lunch what you had was included in your cast etc. check with hotel and if you are not satisfied with his answer you can make complaint to under hotel's consumer act.
2006-09-11 18:29:39 · answer #6 · answered by lucky s 7 · 0⤊ 0⤋
No, they should not be able to do that. The other guest is not spending the night in your room, so charging you every time someone enters your room sounds a little crazy.
2006-09-11 18:23:41 · answer #7 · answered by Jazz In 10-Forward 4 · 0⤊ 0⤋
In the US we have state agencies who govern the fair practice of inn keepers. I would check with the local tourist bureau. There may be laws about visitors but that sounds a bit inhospitable.
2006-09-11 18:22:36 · answer #8 · answered by San Diego Art Nut 6 · 0⤊ 0⤋
No way. Only if the guest has slept there overnight.
2006-09-11 18:22:20 · answer #9 · answered by lalo m 3 · 0⤊ 0⤋
No, unless they have it written down in their rules.
2006-09-11 18:22:32 · answer #10 · answered by Anonymous · 0⤊ 0⤋