Dell computers?

Question

Why has the reputation of Dell computers gone from being a qualty product to junk in such a short time. I for one would never buy a Dell again because of the qualty of their customer support. What about the stock?

Answer 1

Stock seems to be in a steady decline. Apparently big money agrees with your assessment of Dell as well!

Personally, I'd pick up AAPL. Today's it's at 72. I think it'll do nicely through year end. :-)

Answer 2

Dell is certainly having their problems. The latest being the validity of the balance sheet and income statement. The jury is still out on that one. I wonder where the auditors were all that time? The stock is what one might call bargain basement, but with so many outstanding questions everyone is wondering when the other shoe might drop.

If you are a Warren Buffett type investor, all of this bad news makes the stock mighty temping even more tempting if it falls to around 18. The one big minus sign is that the company does not pay a dividend. They have the cash flow for a decent dividend but they are dumping all of their free cash into attempting to support the stock price. So far they have managed to erase several billion dollars in that fruitless effort.

Answer 3

I don't Dell computers have become the "junk" that people have made them out to be. True their service and quality isn't what it used to be but it all a part of Dell maturing into to large blue chip that doesn't have the room to impress everybody as it once did. Dell in my opinion still makes great computers at a good price. T

The University of Calgary just bought 5000 new Dell computers and the U of C buys stuff they know they can pass off as functional under heavy use for the four or five years. When it comes to stocks however, it doesn't matter that consumers and business are still buying tons of Dell computers, what matters is that Dell from here on is going to have to fight tooth and nail for every inch of market share and investors just don't seen a darling growth stock anymore. Every success Dell will have will only be expected whereas every mistake or lack of success will be seen as the beginning of the end.

I wouldn't touch it's stock for now, I'd wait until investors start to get really sour on dell and are shocked or relieved when Dell does something right. Apple computers was a good example of this, it was in a free fall until investors realized people were just being too overly negative on a great company. I would also wait for Vista to come out, a large part of the negativity comes from the idea that no one will buy a dell until they can be sure they won't have to change the operation system right after they buy it.

Answer 4

Well Dell started off at a very promising note where in it offered customized PC's to itz consumers, but as the word-of-mouth publicity spread & the business began to boom Dell sort out ways of cutting down expenses & increasing profit which is why we are getting sub-standard customer care/technical support. The Tech support employees mainly from India are not competent enough to solve problems that customers face with their PC's or Laptops...I hope Dell gets back to being a Customer-centric company once again

Answer 5

My laptop is a Dell... I didn't want to invest in an expensive one until I needed to. So far, customer service has been very good. When I contact them, I hear back almost immediately by phone or email, depending on the problem. I have always found them to be very helpful. The problem I do have is that I can barely understand them, so I am constantly asking them to repeat themselves.
I can't really say I am disappointed with the laptop yet, but it is barely 3 months old. My problems have been very minor & one purely "my" fault!!!
It never really surprises me when a big company zooms in & makes it big then falls from the radar.

Answer 6

Think About Buying Compaq Or HP Or Another Computer Because I Heard That Dell Doesn't Work That Much Good

Answer 7

Unfortunately, the product is not junk but they have a reputation for poor customer support. Considering that they are not in the shops, it's even more frustrating for people to have no one to have a face to face with once they've been fobbed off over the phone.

Answer 8

If you think Dell is junk, why should you buy the stock?

By the way, I wouldn't short it either, as Dell is a legitimate company.

More on these links:

http://jeffmatthewsisnotmakingthisup.blogspot.com/2006/07/dell-screws-up-good-thing-part-ii.html
http://jeffmatthewsisnotmakingthisup.blogspot.com/2006/01/dell-screws-up-good-thing.html
http://www.inside-alpha.com/

Let's make money!

Good luck

Marc

Answer 9

Their computers are good not as good as hp or apple like they use too be but still good and fairly cheap

as for the company stock if you buy it it may take a while for it too come back too its highs if it does

i however do not buy stocks that do not pay a dividend!

Answer 10

they are OK by me