my computer had a mes sayn that i had a trojen in my sestem32 called a new malware mcafee let me deleate it but every time i reboot it sak me if i want it delete it or so can you help . when i run a scan on it it comes back 0
2006-09-11 07:15:16 · 7 answers · asked by memi 2 in Computers & Internet ➔ Other - Computers
i tryed to scan and in safe made but not a thing came up no virus maybe im doing it wrong please take me step by step
2006-09-11 08:37:42 · update #1
You must first Disabled your McAfee Anti-Virus
go to RUN = type MSCONFIG
Startup Tab = Select Disable All
under Services = click Hide All Microsoft Services
then unchecked All McAfee Software
then RESTART your PC
Try this utilities to remove any Trojan/Spyware/Malware
Ad-Aware SE Personal Edition
http://www.download.com/3000-2144-10045910.html
Tune-Up Utilities
http://www.tune-up.com
After using this you must enabled your McAfee Anti-Virus and update your Virus Definition to eliminate incoming Trojan Virus...
Good luck!
2006-09-12 09:24:25 · answer #1 · answered by -lhan- 3 · 0⤊ 0⤋
Clear out your temp IE files and run some spyware and virus programs.
Spybot - http://www.safer-networking.org/en/downl...
Install & update run until it shows nothing.
HijackTHIS http://www.spywareinfo.com/~merijn/progr...
Download this scan and save a log. Post the log file at http://www.castlecops.com/f67-hijackthis...
Some great people there that can help. Some of the things this will find are good. Get help with this before stopping things from running.
Run your virus program after updating the data files. If you don’t have one here is a free one to use now. http://housecall.trendmicro.com/......
Look into Zone Alarm,. Its helps to stop the auto downloader’s that can & will screw up your system.
http://www.zonelabs.com/store/content/co...
There are other great programs that you can use but start with these and see if the guys at CastleCops can help.
Good Luck.
2006-09-11 07:18:16 · answer #2 · answered by Sue B 2 · 0⤊ 0⤋
1.) Update your Computer Regularly by turning on automatic updates.
2.) Enable Fire Wall on your Windows. If u Dont Have Firewall Install Service pack 2 for XP.
3.) Go to Microsoft.com and download Windows Defender.
4.) Download and Install EZ Antivirus (1 year Free Offer Availabel)
or
Simply go to the below link and download Malicious software removal tool
http://www.microsoft.com/downloads/details.aspx?FamilyID=ad724ae0-e72d-4f54-9ab3-75b8eb148356&DisplayLang=en
2006-09-11 07:38:57 · answer #3 · answered by Sachin 1 · 0⤊ 0⤋
restart your comp press f8 select safe boot and click ok .... run a full system scan and delete the infected files found...... ok and restart the comp again scan for viruses if again viruse are found ... i think u should turn of system restore or use file shredders which deletes the file permanatly from the comp ..... u can turn of system restor by right click on my computer click on properties and under system restore tab chack the bos to turn of system restore for all ur drives
hope this helps
thank u
2006-09-11 07:26:02 · answer #4 · answered by darius 3 · 0⤊ 0⤋
Boot in safe mode (hit F8 while computer is booting) and run the scan in safe mode.
2006-09-11 07:17:30 · answer #5 · answered by IT Pro 6 · 0⤊ 0⤋
the virus will keep repeating it's self in your computer until you turn off system restore, so turn off system restore (by right-clicking on "my computer", click "properties", then click on the "system restore" tab, then check "turn off system restore"), then go to safe mode (by clicking "f8" while booting) scan it and remove the virus there, after that, log on normally, and uncheck "turn off system restore".
note: make sure your anti virus is updated to detect the new viruses that are out there.
good luck.
2006-09-11 07:26:20 · answer #6 · answered by lomatar1186 7 · 0⤊ 0⤋
Go to Geek Squad.
2006-09-11 07:20:53 · answer #7 · answered by aaron_esq 3 · 0⤊ 0⤋