as a hotel manager ,u have to pay more attention to customers needs! and you have to try you best level to cater for them ,.Give me a example how your needs has been well catered.....thank you Q!!!
2006-09-10 23:41:30 · 4 answers · asked by sam 1 in Dining Out ➔ Other - Dining Out
when a guests checks in, the employees pays attention whether extra towels or pillows are needed........a big basket of fruits and other additional snacks......and yes...most of all trust.
2006-09-11 00:14:46 · answer #1 · answered by Anonymous · 0⤊ 0⤋
I was stuck in a boring 4-day meeting in Philadelphia trapped in the hotel because of a some what strong snow storm. I had found out through the Internet that one of my favorite singers was singing localing about 2 hours before the time I found out about it.
I said something about the concert to the front desk, turned out that a group of employees from the hotel were going and they help me get to the arena, and there were tickets available at the box office. It make the worst trip I had ever been on into one of the best I ever had, just because some locals, helped an outsider get thought their city a little easier.
2006-09-14 18:05:24 · answer #2 · answered by daecrsn 2 · 0⤊ 0⤋
There are "reasonable" and "unreasonable" expectations and demands by hotel guests.
I've witnessed both.
Two paramount expectations come to my mind.
Safety from intrusion and theft.
When a hotel employee finds something of some value that I may have left behind, and it is turned into management, who in turn makes contact with me and arranges return, any other failure in service pales.
I experienced return of an item.
What a tribute to low paid employees and those who hire and train them.
2006-09-11 07:02:58 · answer #3 · answered by ed 7 · 0⤊ 0⤋
no specific thing, just when they listen to conversational things and go out of their way to remember you, expecially when you are paying 200 bucks a day and are staying repeatedly over many years
2006-09-11 15:01:34 · answer #4 · answered by hanumistee 7 · 0⤊ 0⤋