Your customer satisfaction ? I really think these "award" wins are controlled and /or bought , when you must put forth tremendous effort to get satisfaction for a bad product .Why would a successful company make customers go through a dozen no-help "peons" before they come up with somebody with a wit of intelligence to solve your problem ?
2006-09-09 10:45:52 · 2 answers · asked by missmayzie 7 in Consumer Electronics ➔ Other - Electronics
Most companies look at customer support as an expense. They try to keep all expenses at a minimum. This would include customer support. They don't seem to understand that poor customer support can cost them customers (in other words, profits) in the future. It puzzles me, too.
2006-09-09 16:24:58 · answer #1 · answered by Anonymous · 0⤊ 0⤋
Hey that's just the way they are
2006-09-14 23:48:42 · answer #2 · answered by nbr660 6 · 0⤊ 0⤋