How can I remove un-asked for software that has downloaded on to my computer from the internet?

Question

The program keeps asking me for payment.I have never knowingly downloaded this software and I cannot remove it with the remove programs part of XP

Answer 1

Before attempting to remove malware you must switch off System Restore as back up files will be hiding in there, and it will just restore itself. Go to Start - programs - accessories - system tools - system restore.
Run Avast and Ewido in Safe Mode. To get into Safe Mode repeatedly press the F8 key after the bios screen loads but before Windows loads. You'll know if you made it because the screen will be at 800 x 600 and your pc will be slow.

Then beef up your security. Its easier to prevent malware getting on to your sytem in the first place rather than trying to remove it.

The Windows firewall doesn't stop malware on your pc from dialling out. Either of these firewalls are free for personal use and stop unwanted incoming and outgoing traffic. You choose which programs are allowed to access the internet. They are both fairly easy to use and updated regularly.
http://www.zonelabs.com Zone Alarm firewall
http://www.kerio.com Kerio firewall

Shields Up security site, check your firewall works
https://www.grc.com

http://www.mozilla.com/ Firefox web browser
http://www.opera.com/ Opera web browser
Instal both these web browsers, turn off javascript on one and use that browser for vising unknown websites. They don't support Active X so thats one less way for problems to get on your pc.

Winpatrol is a handy utility that tracks cookies on your pc and stops unwanted changes to your startup folder.
http://www.winpatrol.com

Spywareblaster works with Internet Explorer and Firefox. It won't uninstall spyware that is already on your pc, but it will prevent hijacks and other malicious changes to your browser.
http://www.javacoolsoftware.com

http://www.siteadvisor.com -Site Advisor warns about malware on sites you are about to visit.

http://www.avast.com - Avast Antivirus

http://www.trendmicro.com/vinfo/ - Trend Micro online virus guide
http://housecall.trendmicro.com/ - Trend Micro PCillin online scan

http://www.ewido.net - Ewido anti trojan

Ad-Aware SE Personal anti adware
http://www.lavasoft.com

Spybot Search and Destroy anti spyware
http://www.safer-networking.org

http://spywarewarrior.com/rogue_anti-spyware.htm - The Spyware Warrior site identifies fake anti spyware programs.

http://www.bitdefender.com -BitDefender can be used as a second, on demand anti virus.

http://www.ccleaner.com Cr*pcleaner Registry cleaner and privacy tool

Microsoft have two free online scanners that look for malware.
http://safety.live.com/site/en-US/default.htm
http://www.microsoft.com/security/malwareremove/default.mspx
You can also download Microsofts free Windows Defender from the official Microsoft site, and the Malicious Software Removal Tool.

Remember to update and run all of you anti malware programs at least once a week.

Answer 2

Try spybot first. Even If it does not work this time It has quickly become the spy catcher of choice for the masses and is free.

Try typing dskchk C:/F into the "run" dialogue box in your start menu. Answer y and re boot.

Click properties to find out what you are dealing with and ask again with more details if you can.

But having said all that it sounds as if there is a payment disagreement and the best way is to address the company involved, stating your case.

Good luck

Very Good Luck

Answer 3

Your laptop has been infected and also you ought to either try to eliminate it with avg anti-virus or different anti-virus program. You can even need spybot search and damage. Run full scans with these packages, pref in reliable mode, as this discontinue the stuff thats hijacked your laptop from loading on startup ( confidently ) supply lavasoft an additional attempt to in secure mode. If none of this works, then i am affraid you're going to ought to do a recent set up of home windows. Make certain you back up some thing you need to kee before you , and scan with avg or an identical earlier than copying to disk, so that you dont switch back onto computer.

Answer 4

Your pc has been inflamed and also you ought to both attempt to get rid of it with avg anti-virus or different anti-virus application. You may additionally want spybot seek and break. Run complete scans with those methods, pref in dependable mode, as this give up the stuff thats hijacked your laptop from loading on startup ( with a bit of luck ) supply lavasoft an extra attempt to in dependable mode. If none of this works, then i'm affraid you're going to ought to do a recent set up of home windows. Make certain you again up something you wish to kee earlier than you begin, and test with avg or an identical earlier than copying to disk, in order that you dont switch again onto laptop.

Answer 5

I merely had this project a pair of days contained in the previous. what they try to do is get you to pay money to do away with the fake subjects alongside with your computer. considering you have already used MalwareBytes, look at strolling your computer in trustworthy mode (Press F8 on the 1st loading computer screen) Then run a technique restore and restore your computer to a date formerly than this fake utility substitute into as quickly as fixed. If this does not help, enable me understand and we can pass from there.

Answer 6

Try to find its location on the hard drive then manually move it to trash.
If this fails do the following.
Download your files to another disc.
Reformat your disc using zero all data.
Reload your system software and ancillaries.
Reload your files.
You now have a totally clean environment to start over.
Delay lunch you will be busy until teatime.

Answer 7

Oh bummer....you may very well have been infected with a new form of viruses....I had the same issue.

It was an OS virus, so I moved all my files from my C drive and reformatted it...then reinstalled windows xp...talk about a mess.

Even my virus protections did not catch it. Good luck!

Answer 8

If you go to 'My Computer' click on you local disk and then click on Documents and Settings then click on your login name then you should see a folder called "cookies" click on that and delete anything in there. if there is nothing in there go back "my computer" and click on local disk again then click on "program Files" then you should get a page with loads of files on it go through the list of files and see if you see anything unusual (because page show you everything installed on you computer like iTunes, photoshop etc.) if there are folders called nullsoft they are commonly un-asked for software other folders are things with company names on the like 888.com and other pop-up that you get. So you can try both of these things and if you have no success or need help you can e-mail me

Answer 9

If you know the name of the file being launched, go to safe mode from boot by hitting F8 and selecting safe mode and delete the file manually. Also, remove it from startup by launching msconfig from "run" on start menu and unselect the item.

Answer 10

there is a program called "advanced uninstaller"(http://www.innovative-sol.com/uninstaller/)which can uninstall programs and other stubborn files that the defualt windows add/remove programs will not remove
it also has lots of other useful functions thst will help keep your p.c in tip-top condition