Having gone to a car dealership on Sunday and told them I need a car by Friday (tommorrow), they have left it until today to inform me that they need the ORIGINAL insurance certificate to tax the car and let me have it. I have called them twice throughout the last 3 dys to check all is going to be okay for Friday. I have only got confirmation of the insurance by fax.
Are they obliged to organise having the documents couriered to them, or was it my responsibility to have it sorted before now?
2006-09-07 06:22:43 · 11 answers · asked by Banwa 3 in Cars & Transportation ➔ Insurance & Registration
You can't get a tax disc at the post office without the insurance certificate. You should have had this explained by the dealer, but also should have known this yourself. I would drive it untaxed but keep the docs in the car til you tax it Incase you get pulled by the cops. Quite exciting weekend for you! You are still insured and having an untaxed car carries no points, so worth a gamble. They might lend you a demo until insurance comes through.
2006-09-07 06:33:49 · answer #1 · answered by Anonymous · 0⤊ 1⤋
If this is a used car, then yes an original is required. Post Offices and LVLO's will not accept copies or faxes.
If it is a New Car, then if the dealership is AFRL registered, they may allow a fax copy supported by the original when it arrives to you. However technically they are not supposed to.
They did have a Duty of Care to tell you to organise the Insurance though, so it would be to your advantage to complain to the sales manager, if he values your custom the least he/she should do is give you a set of mats or a full tank of fuel.
I think the salesperson is at fault and has failed in his Duty of Care. When you called to check if all was well, they probably thought you meant with the car...i.e. being serviced/prepared/valeted/accessories fitted etc.
Ask the sales manager if he/she is able to offer you a courtesy car until you receive the necessary documentation. But still get the mats or fuel.
2006-09-07 06:39:16 · answer #2 · answered by vwcarman2001 5 · 0⤊ 0⤋
Your fault.
BTW do you really want to buy a car from these people, if they are so hopeless in organising something that would facilitate the removal of the car from their forecourt.
If you made it a condition that you wanted the car today - i.e. it's today or not at all, then I suggest you go back and tell them to keep the car...
2006-09-08 02:08:27 · answer #3 · answered by Matt 4 · 0⤊ 0⤋
What ever you do get it sorted before collecting the car.....I was stopped on the way from collecting the car and going to the Post Office for the Tax....cost me £60 fine.
2006-09-07 06:40:47 · answer #4 · answered by Robert B 3 · 0⤊ 0⤋
Techinally yours however I have bought over 10 vehicles so far and never once need the original insurance cert. They are being REALLY picky. Once your lender pays them for the car, the insurance liability is on you, not them. Has the car been paid for yet (by your lender)?
2006-09-07 06:25:41 · answer #5 · answered by Mike Hunt 5 · 0⤊ 0⤋
It's there issue if you kept checking.
A fax should also be good enough, I purchased mine, and the insurance faxed it straight to the dealer.
2006-09-07 06:25:57 · answer #6 · answered by Shockey Monkey 5 · 0⤊ 0⤋
Who wants the deal more: you or the dealer. Tell them to pay to have the doc's sent or you'll walk away. If you want it more, pay to overnight it and be done with it; ask them to split the overnight costs?
2006-09-07 06:26:22 · answer #7 · answered by wizjp 7 · 0⤊ 0⤋
if your fax is a cover note then they can use it to tax with
2006-09-07 06:26:49 · answer #8 · answered by KELLY 3 · 0⤊ 0⤋
all you need is proof from your company or tell them you'll go someplace else
2006-09-07 06:31:55 · answer #9 · answered by mike L 4 · 0⤊ 0⤋
it is your fault,,, but they are being really picky.. you probably pushed too hard and they are being tossers
2006-09-07 06:29:11 · answer #10 · answered by sparky 3 · 0⤊ 0⤋