Does anyone know if I can get a refund for a service plan?

Question

I went to Kmart and bought a ring on sale for $105 bucks. I had the ring 23 days and the stone fell out. I bought the extended service plan for 7.99 because the cashier said it covers everything including a replacement of the stone if lost. Store policy was return to store in under 30 days. Customer Service Rep got the Manager. The Manager was rude and said she wouldn't replace it because the stone was missing. I told her that I didn't have it that long, it's obviously defective and she should replace it or give me a refund. After much discussion back and forth, I got her to give me a refund after threatening to contact Corporate Headquaters about the way she was treating me. I had the receipt and was following the guidelines. She gave me a refund for the Ring but not the Service Plan. Is this fair? She said I just used it. I didn't use the service plan the store called it to find out if they should accept the ring back. Shouldn't they have refunded the service plan too?

Answer 1

I think it really is a question of whether or not the service plan was used. Do you have any information to contact the people directly who warrantied the ring, to find out if they were involved at all in the refund? If so, I would contact them, and if they could provide me information in writing that the service plan was not used, then I would definitely seek a refund for that expense, also. But if the service plan was used in order to provide the refund on the ring, then I think the $7.99 was a reasonable cost for the protection. But then again, if you contact corporate headquarters and describe your experience, they may be willing to refund the cost of the extended service plan, also.

Answer 2

No, because the service plan covers originally and only the ring, not the service plan, itself. The manager should've refunded the ring to you right away, no questions asked because it seems to me, from your description, it covers exactly what happened to you--the stone fell out and was lost.

A similar situation happened to me with the postal service. I paid for insurance on an item that was damaged, and they didn't refund the postage or the insurance, only the value of the damaged item.

Answer 3

Go to higher up mgmt...refund is possible but I wouldnt expect u to get the plan refunded.

Generally dont go for a service plan unless its high technology and potenitaly to breakdown...such as TV's (highend), computers,printers, and especially flatscreens.

Btw, I used to be a HP rep, and helpd stores sell them, and service plans are rarely worthwhile.


But as a rule I never buy service plans for products where the service plan is more than 1-3% of the product price.

In this case I dont think the plan was worth the $$$ as its twice what I would limit it to.

Answer 4

Yes. Document the whole thing in a letter to Corporate Headquarters, and explain what you want and why clearly and concisely. Keep records of all letters sent and received. Do you still have the receipt? (You should have received the original receipt back, with a copy of the refund attached.) Copy this (keep all originals!), and send it with your letter.

You should hear from them in 4 to 6 weeks, because it takes time for corporate enquiries to filter down and back through the hierarchy.

Answer 5

I think so and if your like me I'm a principal fighter, on the other hand...I'm poor but what the hay is $7.99, is it really worth fighting o'er(the expensense of trying to get it back) and the resentment you have o'er the ordeal...let it go